Anthony Carpenter Email & Phone Number

San Antonio, Texas Area

San Antonio, Texas Area

- Provide technical helpdesk support to the Defense Connect Online (DCO) application on both classified and unclassified network. Provide end-user support for Adobe Connect and Jabber Moment IM applications through telephone and collaborative tools to enable worldwide 24/7 operations on the DCO suite of applications. Provide web page maintenance for the DCO portal application.- Troubleshoots hardware, software, and LAN problems within the DCO Connect Room scope. Resolves connectivity and interoperability issues between network components. Identifies and determines corrective actions to be taken.- Utilizes Remedy TTS v.8.10.2 to generate custom reports, create macros, accountcreations/deletions, open, close, and track trouble tickets submitted for locked accounts, and all other system or networking anomalies.

San Antonio, Texas Area

- Troubleshoots hardware, and software problems on the three networks NIPRNET, SIPRNET & JWICS. Resolves connectivity and interoperability issues between network components. Identifies and determines corrective actions to be taken.- Manages 20 user accounts, on the three networks, utilizing NetIQ Directory and Resource Administrator (DRA) and Active Directory- Installs upgrades or modifications on customer workstations.- Implements software patches and security fixes as required. - Installs, configures, and maintains workstations and other peripherals that support NIPRNET/SIPRNET & JWICS activities. Optimizes and fine tunes performance and troubleshoots common to complex network problems.- Refreshed 60 workstations and peripherals over the three networks and maintains accountability for all equipment received or for turn-in to DRMO. - Utilizes Remedy TTS v.8.10.2 to generate custom reports, create macros, accountcreations/deletions, open, close, and track trouble tickets submitted for locked accounts, and all other system or networking anomalies.

San Antonio, Texas Area

- Installs, configures, and maintains network switches, routers, workstations, servers and other peripherals that support LAN/WAN/SAN activities. Optimizes and fine tunes performance and troubleshoots common to complex network problems.- Develops instructions for and assists network technicians with installing, implementing, integrating, and maintaining networked systems.- Troubleshoots hardware, software, and LAN/WAN/SAN problems. Resolves connectivity and interoperability issues between network components. Identifies and determines corrective actions to be taken.- Maintains configuration oversight of the network. Ensures components are functioning properly and that system backups are conducted to prevent loss of data.- Installs upgrades or modifications on customer workstations.- Implements software patches and security fixes as required. Tests and validates the proper operation and configuration with appropriate patches and fixes.- Maintains network configuration. perform network engineering; and advise and make recommendations on new equipment. Prepare and update in-station system block diagrams, network maps; maintain network and facility configuration plans.- Provide technical advice and solutions for software, hardware, and network connectivity; assist in the preparation of AF Form 10, Request for Purchase, when required.- Manages 95 user accounts, on three networks, utilizing NetIQ Directory and Resource Administrator (DRA) and Active Directory.- Coordinates with outside agencies to facilitate ongoing system development.- Maintains continuity and operation of servers; installs software patches and security fixes, as required.- Performs daily file maintenance and archiving.- Utilizes Remedy TTS v.6.3 to generate custom reports, create macros, accountcreations/deletions, open, close, and track trouble tickets submitted for locked accounts, and all other system or networking anomalies.

Information Technology/Cisco Cyber Security, Information Technology

General Studies, General Studies, 12Th

Activities and Societies: Band & Choir