+ Lead business analyst for commercial insurance.+ Experienced Scrum master consistently delivering valuable assets in a 2 week sprint model.+ Large Scale Scrum practitioner (LeSS)+ Mentoring and supporting group of business analysts, creating a culture of openess, innovation and engagement. We have a highly motivated and engaged team which is delivering high quality work.+ Working as a key member of a globally located team.+ Scrum coach.+ Storyboarding+ Requirements engineering.+ Project manage small/medium sized projects successfully.+ Responsible for the delivery and Agile ways of working methodology. + Successful management of end to end solutions - idea to implementation/development to delivery.+ Process improvement through innovation.+ Promotes a self-management ethos.

+ Lead business analyst for commercial insurance international program customer portal.+ Leads a global champions network - promoting and developing ways to give the application its own identity and unique selling points.+ Scrum master for the development team, consistently delivering valuable assets in a 2 week sprint model which included testing.+ Lead a group of business analysts, creating a culture of openess, innovation and engagement. We have a highly motivated and engaged team which is delivering high quality work.+ Project managed some small/medium sized projects successfully, these included; (1) integration of upgraded e-document solution with our customer portal. (2) developed and implemented extension of our customer portal for the needs of our brokers. (3) Led analysis (storyboard approach) and UI design for insights project for the claims function using Qlik Sense BI analytics tool and integrating this into our customer portal.+ Responsible for the design and delivery of a complete overhaul of the ways of working and delivery solution for the team. Developed methodology, delivered Scrum coaching and secured 'buy-in' from the team on our change. + Successful management of end to end solutions - idea to implementation/development to delivery.+ Process improvement through innovation.+ Promotes a self-management ethos.

+ Accountable for quality and strategic alignment of the process and functionality delivery across the policy and claims value chain within a highly complex international transformation team. + Manager of functional scope and priorities in alignment with the strategic business value creation.+ Extensive Scrum & Agile knowledge leading and coaching multiple Scrum teams in multi-international locations.+ Supported the Program Manager with the successful delivery of large transformation project (policy and claims application) across 6 countries within EMEA.+ Scrum Master/Product Owner for the various applications for the Commercial insurance business in Zurich's stand-alone countries (Scandinavian countries, Benelux & France).+ Requirements engineering, user story creation and storyboard development of business requirements into valuable asset creation.

Experienced, Guidewire Accredited Project Manager with proven track record in successfully driving & executing ClaimCenter & ContactManager applications. + Strong leadership skills in implementing transformational change across functions. + Working knowledge of both waterfall and scrum methodology on large transformation programs.+ Led business requirement elicitation and tracking (Product Owner).+ Strong conceptualization skills. + Superior trainer and promotes knowledge sharing and mentoring. + Scrum coaching+ Successful delivery of projects in UK and Switzerland as well as knowledge support to other countries incl. Italy, Spain etc.

+ Head Product Owner for Claims business in the UK for the development and delivery of new claims application.+ Led UI design for application working closely with UI/UX experts.+ Led the review and update of the business processes.+ High-level conceptulization skills which included the development of a supplier management function which was developed for the application and also taken by Guidewire and implemented into their core product in a later release.+ Led the Business Development Board (BDB) for the project ($100 million plus program) this involved key decision making on project direction, roadmap, milestones, removal of project impediments, conflict resolution between workstreams, alignment between business and IT etc.

+ Responsible for the managament of the first notification of claims for personal lines claims.+ Managing a team of 12 people.+ Performance reviews.+ Coaching and development of the team.+ Engagement with stakeholders, customers.

+ Responsible for the personal marine claims function in the UK.+ Delivery of strong results at one of UK's top marine insurers.+ Key focus on team development, coaching of staff, customer engagement and satisfaction.+ Promoted a self-management ethos throughout the team.+ Customer and key stakeholder engagement incl. conference presentations (business stand)

+ Led a team of 10 people responsible for the management of a personal property claims for large council housing within the UK.+ Developed a personal development scheme for claims handlers within the property function, which received business wide recognition and was then rolled-out in other functions in the company.+ Regular customer engagement sessions.+ Delivered consistantly strong results.