Oversee day-to-day production activities in accordance with business objectives.Monitored budget and utilized operational resources.Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.Negotiate with vendors, and contractors to secure contracts and set SLAs.Develop systems and procedures to improve operational quality and team efficiency.Collaborate with senior management to develop and execute long-term corporate goals and objectives.Analyze business operations and implemented strategies to improve operational cohesiveness.Negotiate with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.Achieve team goals through formalized training plans, coaching, and performance management.Mitigate business risks by working closely with staff members and assessing performance.Oversee development and implementation of improvements to support and network operations.

Oversee day-to-day production activities in accordance with business objectives.Monitored budget and utilized operational resources.Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.Negotiate with vendors, and contractors to secure contracts and set SLAs.Develop systems and procedures to improve operational quality and team efficiency.Collaborate with senior management to develop and execute long-term corporate goals and objectives.Analyze business operations and implemented strategies to improve operational cohesiveness.Negotiate with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.Achieve team goals through formalized training plans, coaching, and performance management.Mitigate business risks by working closely with staff members and assessing performance.Oversee development and implementation of improvements to support and network operations.

Worked closely with management teams to plan, develop, and execute technical strategies aligned to agency's vision.Communicated regularly with unit heads and staff concerning data exchange and technology integration.Excellent communication skills, both verbal and written.Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.Oversaw development and implementation of improvements to support and network operations.Play crucial role in ongoing network design, reevaluation, and optimization to keep pace with company growth.Strengthened communication skills through regular interactions with others.Monitored budget and utilized operational resources.Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.Communicated regularly with customers concerning data exchange and technology integration.Analyzed network security and current infrastructure to assess improvement areas and develop solutions.Supported implementation of management system software applications to enable centralized management of tasks.Proven ability to learn quickly and adapt to new situations.Managed time efficiently to complete all tasks within deadlines.Demonstrated respect, friendliness, and willingness to help wherever needed.Analyzed inventory data to identify and address stock discrepancies.Created and updated regular inventory reports and records.

Direct IT operations and executing tasks according to a documented schedule that meets or exceeds employee expectationsDefine needs and recommend alternativesProduce detailed timeline for each project and implements effective project control by monitoring the progress and reporting the statusAutomating New Hire OnboardingParticipate in the hiring process to grow the teamOversee the IT help desk e.g. zendesk, trello etcTroubleshoot hardware and software and deliver top-notch support to employeesFix issues with the least amount of complexity possibleProtects organization's value by keeping information confidentialSupport our team in remote locations, including internationally and understand needs of these peoplePlan and get the systems are ready for the new HQ spaceDevelop and implement training programs to increase technical awareness and knowledge transfer to the company as a whole

• Manage network through Sonic wall and Access Points• Provide desktop/device/AV support and solutions to Administration, teaching staff & students• Lead weekly discussions as well as provide documentation on various technical support issues• Maintain backups of Apple servers• Migrated from First Class mail solution to Google business & Apps

• Windows Server Management• Managed all Apple Server related hardware and software• Package creation and deployment (windows/apple)• Assisted backup engineer with use of NETAPP• Executive Level Support/ Tier III Support

• R&D for all apple solutions to provide compatibility company-wide• Tier II & III Level Support, encryption, Windows 7 deployment• SCCM package deployments• Desktop security solutions

• Support end users (telephone, email, remote, field support)• Use of Remedy ticketing system to open/manage tickets, SMS Support• Data Restore, blackberry support, ACL Permissions settings

• Supported various business units with company• Image rollout of Apple/Windows systems (Altiris/Norton)• Client training• Ticket creation/resolution through use of Altiris

• Provided AV support for in-field sales team• Resolved hardware, software. printers issues• Provided day to day troubleshooting for all computer systems