driving customer service to achieve profitable sales growth by leading and engaging associates, reinforcing and supporting standards of merchandising excellence, training and developing associates, and executing sales building programs.ResponsibilitiesCustomer Service – Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Ensures the team follows core standards for the sales floor, fitting rooms, and checkout in order to deliver a consistent experience with the customer.Sales – Drives the planning and execution of sales events. Supports omnichannel initiatives. Drives credit card acquisition. Reviews results and business trends to quickly identify and address areas of opportunity.Merchandising & Visual Execution – Owns the floor-set process as well as the merchandising and core standards. Actively walks the floor and strategizes with team to plan and execute all merchandising and visual elements.Team Development – Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues, and partners with the General Manager on succession planning for the store.