Anthony Cavataio Email & Phone Number

San Diego, CA, US

Scottsdale, Arizona, US

Scottsdale, Arizona, US

Auburn, California, US

• Managed company-wide initiative to build and deliver a scalable version of Riskalyze to RIA's and Independent Broker Dealers.
• Priorited product roadmap items based on customization requests needed to scale Riskalyze to enterprise customers.
• Responsible for creating and leading Riskalyze webinars to showcase value and generate lead flow to Sales team.
• Lead discovery calls with prospects to understand business needs and communicate how Riskalyze can integrate into their current technology ecosystem.
• Creatde and maintain written SOP’s for how Riskalyze can add value to advisors

Phoenix, Arizona, US

• Led proof of concept testing with technology council of Advisor Group advisors.
• Managed strategic marketing initiatives to increase awareness and adoption rates of proprietary technology solutions.
• Presented FinTech software proposals to advisors with goals of: increasing revenue, gaining operational efficiencies or reducing overhead costs.
• Sold technology value proposition of joining Advisor Group to prospective advisors via live product demonstrations.
• Developed and lead technology training to internal staff to improve service delivery to advisors.
• Created and published advisor use case testimonials that showcase the positive impact technology has on their practice.

Phoenix, Arizona, US

• Managed team of 10+ local and remote technical support analysts.
• Led initiative to divide Technical Support into two independent functional departments.
• Created department policies and procedures library in accordance with internal audit requirements.
• Streamlined technology provisioning process which expedited delivery time of system credentials to new advisors from 72 to 24 hours..
• Provided business requirements on all enhancements to existing functionality to IT staff; performed post release validation to ensure successful deployment.

Phoenix, Arizona, US

• Managed team of 10+ local and remote technical support analysts.
• Lead initiative to divide Technical Support into two independent functional departments.
• Created department policies and procedures library in accordance with internal audit requirements.
• Expedited delivery time of technology credentials to new advisors from 72 to 24 hours.
• Provided business requirements on all enhancements to existing functionality to IT staff; performed post release validation to ensure successful deployment.
• Played integral role in development and implementation of business continuity strategy.

Charlotte, NC, US

• Recommended investment solutions to clients based on suitability and financial needs.
• Conducted seminars to educate existing bank customers on financial solutions available with BB&T.

Valley Forge, PA, US

• Managed a staff of approximately 75 customer service representatives.
• Streamlined department process by creating ad hoc reporting system which decreased man hours by 50%.
• Increased trading desk call efficiency service level to 85% from 65% by adjusting staffing levels.
• Supervised an average of 15,000 brokerage trades daily.
• Served as personal consultant to high net worth clients seeking brokerage solutions.
• Counseled team members on performance goals and progress via monthly staff meetings.

• Provided support to associates by handling advanced account inquiries and assisting with escalated issues.
• Supplied statistical weekly feedback to Regional Management on service trends reported by advisors.
• Monitored inbound customer service associates calls for quality and accuracy of information provided.
• Facilitated equity training modules for new hires.
• Conducted interviews for potential customer service associates.

• Processed stock, option, mutual fund and unit investment trust orders for financial advisors and clients.
• Reconciled house error trading account daily to ensure all trade corrections were settled.
• Analyzed daily volume trade activity reports by asset class to determine origin of revenue generation.

Educated and assisted advisors with opening new accounts, processing transfers and various services.Spearheaded retention efforts of Top Producing branch offices.