Anthony Cedeno Email & Phone Number

Guayaquil, Guayas, Ecuador

Lead and manage a team of telecommunications technicians, providing guidance, training, and support. Additionally, oversee the installation, configuration, and maintenance of telecommunications systems and monitor network performance to troubleshoot issues and minimize downtime.Ensure all operations comply with industry standards and legal obligations, supervise the efficient use of resources and materials, and manage customer service. Additionally, prepare reports on maintenance and installation activities and conduct audits to ensure service quality and efficiency.Collect and analyze data to identify areas for improvement within an organization's IT infrastructure.Identify, analyze, and document discrepancies and ensure that appropriate adjustments are madePerform preventive maintenance tasks on computer systems.

Naranjal, Ecuador

I reviewed the equipment one by one, depending on their needs. I updated the ONUs (Optical Network Units) to load the Spanish language. For the radio link equipment, I checked the firmware version. If it was outdated, I loaded the latest version to ensure optimal functioning.Network Monitoring: This activity is necessary to validate that the equipment is functioning correctly and providing optimal service to all clients of the company. If any equipment presents a malfunction, technicians are informed to approach the antenna and perform a more thorough analysis.Client Support: This task consisted of providing technical support to clients in need. For example, changing the wireless password and explaining the procedure step-by-step so the client could do it next time. Additionally, when clients called about a malfunction in their service, I was responsible for estimating the possible issue and, if a technical visit was needed, generating a ticket and assigning it to a technician for a visit.