Senior Network Analyst Lead Technician, Wholesale Noc
Partnered with technicians and other carriers to troubleshoot and repair issues.Isolated escalated troubles and provided tier 3 support.Supported Ethernet Fiber to Tower and DWDM Wave services up to 700 Gbe.Provided remote support and training for all tier 2 technicians to isolate troubles.Reconfigured failed equipment including Accedian GT LX and SX.