- Company infrastructure review for advance planning and implementation- Fine tune support processes and policies for better management- Standardize implementation procedures and processes- Monitor and track all pre and post support calls- Evaluate IT Tenders for government for feasibility implementations and costings- Supervise and implemented ERP & ISO Documentations- Managed staffs performances and their needs to better improve themselves for meeting new challanges- Manage end-user's expectations and satistaction- Maintained & Review Annual Maintenance Contracts with various service providers to better meet the standards satisfactions

- Project Management and user's requirement study- Renovation pre-preparation meetings and planning- Requisition of Computers, Network devices and Server Sizing- Domain Controller and Microsoft Windows system hardening- Virtualization implementation, system clustering and load balancing for Servers- System, database and application migration work- Deployment of smart office solutions to clients- Conduct final product training for customers as well as internal sales consultants- Administer and maintained in-house web, application and mail servers as well as demonstration machines.- Set meetings to all engineers to share and advise resolutions to close customer's case fast without delays

- Application customization and consolidation of reports for client's possibilities and decision making or for stocks re-ordering- To implement services that support Asia Pacific regional areas, including Malaysia, Thailand, Indonesia, Philippines, Australia & Taiwan for clients- Setup remote access, solution for customers with interstate or overseas office support- Managed all hardware's and software's thru maintenance contracts e.g. Servers, PCs and Networks etc.- Pre-Post support for contracts and ad-hoc customer's- Plan, design and built network infrastructure from ground up for customer's with all the necessary documentations and support needs