My responsibilities aimed at ensuring client satisfaction, managing the sales pipeline for key accounts and successful service delivery. Plays a key role in new customer acquisition, developing and implementing customer success plan and overseeing channel management. Effectively managing the stakeholder within client organization, resource planning, and maintaining quality standards are essential responsibilities.Key duties include managing client relationships, acting as the main point of contact for clients, and addressing their needs. In this multifaceted role, the primary focus is on understanding customers' technical requirements, develop roadmap / customer success plan and providing tailored solutions through effective communication with the internal technical team.

- Responsible for the overall market development of Huawei Cloud services across Sri Lanka - Develop and implement sound GTM strategy, build pipeline, and execute sales.- Explore and identify key Customers for Huawei Cloud business and establish professional relationships with key personnel in the accounts. - Meet assigned targets for sales volume and strategic objectives in the assigned markets and accounts. - Managing the Internal resources to meet the client deliverables and expectation.

Primary customer facing role within Microsoft Services organization, and responsible for the satisfaction of customer’s Premier support services relationship, for quality delivery and overall customer growth. Making sure successful adoption and productive use of Microsoft cloud technologies to support customer’s Digital transformation journey and empowering them to achieve more. Key Accountabilities include:• Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.• Partner with customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workload.• Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.• Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.• Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to product and solutions as appropriate.

Job tasks and responsibilities include the below: • Create strategic relationship with key stakeholders within the organizations to enable quality service delivery aligned to their business outcomes. • Ensure sustainable growth through routinely partnering with Sales and other Services personnel within the organization to strategize on ways to create new opportunities.• Responsible for the profitability of our services through portfolio management • Achieve customer health through service delivery, planning and execution; customer satisfaction; emphasis on prevention and consultative advice (ITIL)• Responsible for delivery of services across the entire support lifecycle, including Service Delivery Planning, Incident Escalation Management and Cloud consumption• Manage, escalate and drive satisfactory resolution of customers’ technical support, service and infrastructure issues based on Microsoft product and technology.

Responsible for managing end-to-end delivery process of large & complex Software programs for Fortune 500 companies in USA, UK and Asia.

• Pursuit Planning: Understand the RFP/RFI expectations and create proposal delivery plans. Initiate Storyboard discussions with Leadership team and identify the winning theme/approach for the proposal. • Pursuit Team Ramp up and Management: Identify suitable resources with relevant technology/domain skills to the pursuit team. Assign tasks, coordinate & motivate the pursuit team to achieve maximum proposal quality. Monitor the progress and facilitate review meetings, issue resolution etc.• Assist in Formulating Solution Approaches: Assists pursuit team members to envision solutions taking into consideration client requirements and in-house technical capabilities• Team Management: Manage the diverse resources including Vice Presidents, Directors, Architects, Project Managers, Business Consultants, QA Leads, Software Engineers and External Consultants, based out of disparate geographic locations such as USA, UK, India, Singapore, and Sri Lanka. • Proposal Management: Responsible for the end-to-end proposal - Including template creation; Formulating write-ups; Content creation, structuring and reviewing; Creating Case studies; Advising on proper marketing content; Final proposal delivery to client - meeting deadlines etc. • Requirements Analysis: Play the Business Analyst role on presales by defining/eliciting client requirements, scope, approach write ups etc.

• Managing the sales cycle from the initial contact to the close of the sale• Developing & maintaining pipeline of qualified leads through personal initiative, planning, networking, marketing activities etc.• Qualifying, presenting, and demonstrating the product offerings to the client• Formulate strategies to accelerate the ERP sales cycle. • Achieving quarterly and annual sales targets with new and current customers.• Account planning and maintaining accurate/timely data about the customers.