- Responds to all queries via e-mail or any social media platform on a timely manner

- Manages all social media accounts of some known businessmen in Australia- Provides day to day report on a quick and timely manner- In charge of setting up meetings, answering messages, comments, etc.

- Keeping the records up to date- Establishes and evolves formal QA processes, ensuring that the team is using industry-accepted best practices.- Oversees all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.- Acts as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.

- Provides knowledge, resources and information to support agents.- Addresses customers concerns accurately and timely.- Assists advisors with material request and account updates.- Ensuring accuracy of the content.- Coaching and training agents on improving Customer Interaction and offering advisors guidance.- Shows a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards

- Provides knowledge, resources and information to support agents.- Addresses customers concerns accurately and timely.- Assists advisors with material request and account updates.- Ensuring accuracy of the content.- Coaching and training agents on improving Customer Interaction and offering advisors guidance.- Shows a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards