Anthony Coppa Email & Phone Number

Hicksville, Ny

Melville, Ny

• Retrieve transactions from the Host using batch processing and perform data validations as needed.• Coordinate the successful completion of projects for POS certifications of Magnetic Stripe and Chip Card applications. • Tested a variety of internal company applications on different POS devices to ensure operational effectiveness.• Utilized testing subject matter expertise while performing end-to-end testing related to back office processing a number of critical legacy systems. • Lead the completion of a number of project management tasks with clients during various project stages.

Hicksville, Ny

• Maintained a company management site for 1,500+ students within the system, developing test plans and testing application fixes and enhancement to ensure operational sustainability. • Served as the project lead for a number of special projects including the 1098T processing for student tuition accounts. • Delivered comprehensive training on a variety of company products while visiting different schools. • Conducted testing and delivered training on a number of in-house developed mobile applications, adding the use of webinars to effectively train remote users.

Ronkonkoma, Ny

• Provided comprehensive support of a global customer base that include 20,000+ enrolled aircraft including answering incoming calls, addressing and troubleshooting issues in a timely manner through to resolution. • Accurately interpreted requests, following up for clarification as needed. • Resolved issues when possible, escalating complex issues to the development team as needed. • Tested applications after the release of enhancements, working with technical partners to resolve issues.• Addressed issues and requests for aircraft parts and orders using the inventory control system and supported the separate subscription and database related to the flight scheduling software. • Utilized technology including webinars to perform highly effective webinars demonstrating all available systems. • Created queries that supported special requests, resolved issues and provided the necessary information.

Glen Head, Ny

• Utilized application-based expertise to provide comprehensive client support for the Real Estate Management product including all add on modules. • Resolved all customer issues through successfully troubleshooting problems and developing and implementing solutions in a timely, highly professional manner.• Continually track valuable information in the Customer Relations software system including issues and the steps taken to resolve the issues. • Installed software and new modules as needed in addition to performing upgrades.• Built strong relationships with the clients, using strong communication skills to deliver and demonstrate processes and solutions in an easy to understand manner.

Greater New York City Area

• Provided comprehensive Windows Server Network support for 30 individual users while maintaining user PC’s and peripherals, using strong troubleshooting skills to maintain operational sustainability. • Supported a number of key financial applications related to the general ledger along with accounts payable and receivables.• Developed and supported the implementation of a new, highly effective order entry system on the Internet. • Continually analyzed different applications, making program changes in a timely manner to correct errors.