• Exhibit in-depth experience in supporting technologies and operating systems (unclassified/classified) information systems by scanning technologies using Assured Compliance Assessment Solution (ACAS); reviewing meta-data from results of non-compliant systems; and working on Active Directory (AD) using Server 2012 to maintain DHCP, DNS, host and domain accounts.• Illustrate broad knowledge of IT operations in classified information systems by understanding policies such as DOD8570, NIST Publication 800-37, and RMF processes recommended by Defense Information Systems Network (DISA) requirements for Enterprise.• Demonstrate proficiency at addressing IT-related security controls based on analysis of a broad set of complex business requirements and considerations by exhibiting ability to conduct scans, troubleshoot and perform RMF and Security Technical Implementation Guide (STIG) requirements for the domain.• Six years of system administration experience as shown by three years as Automatic Data Processing Equipment (ADPE)/System Administrator with servers and three years in performing AD actions for areas such as accounts, folders, groups, users, and troubleshooting local accounts and computers.• Familiar with automation and scripting as exhibited by providing detailed troubleshooting on domains using PowerShell and evaluating server information.• Knowledge of ITIL Service Operations as demonstrated by providing guidance on ITIL processes for Service Desk and Account records tracking and management.• Experience with U.S. Government guidelines such as NISPOM, DFARS, and various other guidelines.

• Ensure circuit designs/documentation complies with Risk Management Framework (RMF) processing.• Evaluate and validate network diagrams for active, updated and decommissioned circuits and connections to determine whether to approve. • Review and track significant Authorized Service Interruptions/Hazardous Conditions and Circuit Trend Analyses; identifying reports needing generation.• Analyze Transport-based information to pinpoint maintenance failures and monitor real-time diagram status to determine network status. • Assess and update needed circuit information and diagrams in Enterprise Mission Assurance Support Service (EMASS) system and Mission Assurance Decision Support System (MADSS) to maintain accurate information of Network circuit designs and signal diagrams.

• Ensure circuit designs/documentation complies with Risk Management Framework (RMF) processing.• Evaluate and validate network diagrams for active, updated and decommissioned circuits and connections to determine whether to approve. • Review and track significant Authorized Service Interruptions/Hazardous Conditions and Circuit Trend Analyses; identifying reports needing generation.• Analyze Transport-based information to pinpoint maintenance failures and monitor real-time diagram status to determine network status. • Assess and update needed circuit information and diagrams in Enterprise Mission Assurance Support Service (EMASS) system and Mission Assurance Decision Support System (MADSS) to maintain accurate information of Network circuit designs and signal diagrams.

• Troubleshoot Hardware, Software and ensure computes are functional. • Provide technical support for Tier-2 troubleshooting within the military network. • Perform Network scan process using ACAS system for validating and ensuring users host are compliant for intrusion and vulnerabilities. • Ensure accounts from Active Directory, Enterprise, and Computers are created, located and processed in correct location. • Provide Tier 1 troubleshooting for user issues.• Review, right, and process Service Desk Policies and ensure polices submitted by upper organizations are provide for users, team members and personnel. • Assist Service Desk technicians with any technical and subject matter issues and request to ensure team is functional for assisting customers.• Working understanding of applications and systems level Active Directory. Support accounts utilizing active directory and troubleshooting programs, internet access, and computer problem ranging from account access, network access and adding computers to the domain. Creating accounts in servers for users and computers access. Utilization of ticketing system such as Remedy. Process phone and email request for ticketing and accessing, adding and returning systems to domain

• Verified the implementation of updates and patches to determine whether they exist in the functional domain and on the host (unclassified and classified networks).• Supported Tier-2 troubleshooting of military network (AD and various tests/troubleshooting platforms). • Executed Network Scan Process (ACAS system) to validate compliance of users’ host (intrusion/liabilities). • Collaborated with Tier-1 Service Desk technicians to assist with technical and subject matter issues.• Provided technical support for accounts using AD and troubleshooting programs, and solving computer problems ranging from account/network access to adding computers to the domain.• Validated compliance of DISA policies and procedures to meet implementation guidelines on network. • Created server accounts to define user and computer access.

• Worked with Cyber Security Analyst teams to ensure users and Tier-I technicians comply with regulations. • Created and validated IT Service Management (ITSM)/Remedy user accounts to provision and provide ticketing system access. • Guided users/techs in ITIL processes to accurately track and manage Service desk and Account records.• Verified that the creation, location and processing of accounts in AD, enterprise and computers exist in the correct location and tombstone.• Provided Service Desk and ADPE technicians with technical issue subject matter expertise to ensure effectively resolving Tier 1 and 2 problems.

• Provided first and second line technical and customer support for internal and external staff.• Working understanding of applications and systems level Active Directory. • Supported accounts utilizing active directory and troubleshooting programs, internet access, and computer problem ranging from account access, network access and adding computers to the domain. • Created accounts in Servers for users and computers access.• Utilization of ticketing system such as Remedy. Processed phone and email request for ticketing and accessing, adding and returning systems to domain

• Brief, process and review company policies and procedures with New Hires working in Middle East Area.• Process paperwork for functional area according to established procedures.• Prepare internal employee communications regarding compensation, benefits, or company policies.• Functions as a liaison between senior benefits administrator and employees and advises employees on eligibility, coverage, and other benefits matters.• Coordinate medical and dental appointment for people needing assistance from Hazardous Duty locations. • Process immigration for host country for new hires. Ensure Employees are current and informed about local laws and changes that occur.

• Maintain Secured Network for Multi national Countries Supporting a VOIP Network over Satellite.• Create Customer accounts on Exchange Servers• Trouble shoot and maintain Routers, Switches on the Centrix Military Network.

• Maintain Metro Area Communications Systems Configurations on Cisco Based 15454 Fiber Optic Equipment• Installed, tested, provisioned and trouble shoot Cisco Routers, Catalyst Switch Systems, DWDM Optical Multiplexers, Ciena Network Manger, and Alcatel 1631 LMC Trans Optic Systems• Ensured Network maintained 99.998% efficiency and up time.

• Installed PRI and SS7 trunking connections, switch protocols, provision, maintain and troubleshoot Nortel DMS 200 Switch trunks, Transport Node, T-1, OC-48, Oc-3, Cisco Router Protocol, ATM Systems. • Used TBIRD testing equipment, fiber ODTR light test set, Oscilloscope for testing and troubleshooting.• Ensured Communications at 99.98% efficiency on multiple communications circuits for local and Wide Area network.

• Inspected, installed, and provisioned 2300 Nortel IMAS DSLAM systems for business DSL. • Installed provisioned CIP, IP and Network mask on system backplane and end user units. • Troubleshoot improperly configured systems and re-configure to operating specifications. • Performed Quality Control inspection of site and equipment before completion and turn up to network.

• Provided technical support and redesign on Siemens, Nortel OC-48, 192 MOR+, Alcatel, Ciena, and Fujitsu OC-192, OC-48, and OC-3 systems.• Provided Resolutions on light wave, order wire, copper, LAN, WAN connectivity setups and rack locations. • Ensured systems configurations and implementations for locations are to technical requirements based on designs and provide changes for any discrepancies.• Validated designs, layouts and configurations of site rack locations are set to engineer schematic and layouts for site locations.

• Installed, maintained and troubleshoot Nortel and Alcatel Transport Node DSX, T-1, OC-48, OC-3 and Cisco Router Systems.• Used TBIRD testing systems and Fiber OTDR light test to maintain multiple communications circuits for long hall communications systems over multiplexed signals.• Splice, install and manually terminate BNC Coax cables, Fiber optic terminals and ensure cabling is providing correct dB levels. • Ensured network systems maintained 99.99% efficacy.

• Calibrated, Troubleshoot, aligned frequencies, tested and repaired KA, K and X directional radar used for speed identification. • Maintained a 95% efficiency of production turn around on new and rebuilt systems. • Perform microscopic precision soldering for calibrations. • Calculated voltage, frequency and output on systems, utilizing meters, oscilloscopes, frequency analyzer, spectrum analyzer and multi-meter for electrical power. • Provided technical support for Police utilized systems.

• Calculated and plotted network systems for a Global communications facility.• Assigned and aligned line of sight frequencies between multiple networking switching systems providing global communications for Defense Communications Systems.• Calculated distance and azimuth of systems placements and setup of communications systems for missions supporting troop movement.• Ensured communication foot print were correctly calculated and placed.

• Installed and maintained Satellite and Point to Point secured communications network systems. • Operated multiple systems for network links between radio systems, satellite networks and mobile microwave systems. • Troubleshoot faulty components using spectrum analyzer and multiple equipment.• Set-up and maintained Remote Access telephone systems for mobile communications.• Set-up of UHF, VHF, SHF and communications radio systems.• Maintain and operate in and out going communications for military units.

• Repaired and tested faulty military Cryptographic communications equipment for the United States military.• Installed and ensured proper operations and maintenance of secured communication equipment for military equipment and units.• Repaired to component level of KG-84, and other cryptographic equipment