• Identifying potential risks, roadblocks, and alternative approaches while working with stakeholders to manage gaps, identify solutions, implement changes and document processes as required.• Documenting information across work streams, stakeholder teams, and scopes.

• Coordinated software delivery and overall lifecycle for three globally remote, complex project teams.• Exercised a strong understanding of the Software Development Life Cycle (SDLC) and hybrid Agile methodologies to effectively mitigate technical risks and address challenges of decommissioning large on-prem databases following migration to Google Cloud; these databases held 100MM client records and affected over 200 downstream systems and teams.• Managed SLAs and team performance in relation to them while ensuring systems reporting and clear root cause analysis in order to optimize CPU memory while maintaining optimal system performance while also implementing strategies for efficient memory management and proactive capacity planning.• Designed an automated support ticket triage system in a complex dev environment receiving around 20-30 tickets per day, removing the need for bi-weekly reviews and manual triage and RICE scores.• Effectively communicated project statuses and 60 project stakeholders including senior technology and business, as well as product management and UX, through regular project updates, emails, and periodic stakeholder status meetings; also communicated daily with all senior dev managers and SMEs.

• Facilitated a global team of 15 to structure custom APIs for automated data flow among external companies.• Conceptualized from scratch and oversaw the technical implementation, design and delivery, intuitive user flow and information architecture.• Released a software solution allowing users to intuitively find, sort, and share up-to-date multifamily property data in seconds, not currently possible with any other service.• Acted as the liaison among business stakeholders, dev teams, as well as legal teams to facilitate large-scale technology solutions while translating technical system requirements to manage all cross-domain communication and implementation.• Gathered and interpreted information from multiple sources (including databases, interviews, etc.) and made recommendations for improved processes, including domains such as UX design.• Proactively monitored user metrics and made recommendations for changes, additional metrics and key performance indicators that allowed brokerages to expand operations.• Coordinated with external customers to incorporate strategies across product development, marketing and sales, and conducted competitor market analysis and defined the entire business strategy.• Identified surfaced data gaps that reporting and data management teams and partnered on gap closure.• Lead IT project scoping, the SDLC, requirements gathering and planning efforts for all software implementations.

• Utilized RFID to automate the movement of wine in and out of the main wine cellars for each club, where each cellar had an average inventory value of $500K. • Led the design, development and implementation of the first modern wine inventory system resulting in a total of $600,000 yearly in labor costs for a network of 12 private country clubs in western North Carolina.• Designed an intuitive hardware and software solution allowing club managers to track wine inventory in real time providing them with visibility and control over sales and order processing.• Collaborated closely with key stakeholders, including club managers and sommeliers, to understand challenges and requirements ensuring the solution catered to their specific needs.• Implemented automated processes for inventory management, including tracking wine purchases, monitoring stock levels, and generating alerts for low stock or expired wines, resulting in significant time savings, and reduced manual errors.• Integrated the wine inventory system with POS (point-of-sale) systems, enabling synchronization of sales data, accurate stock updates, and better decision-making regarding pricing and promotions.• Conducted training sessions for club staff to ensure a smooth transition to Vintvine, emphasizing its benefits, usability, and providing ongoing support to address any queries or issues.• Leveraged data analytics to provide insights, such as identifying popular wine selections and trends, enabling managers to make data-driven decisions that boosted wine sales and profitability.

•Increased hauling network volume by 90% through market analysis and focusing on segments that brought immediate sign-ups to the platform.

• Identified and mitigated technical obstacles, including outdated on-site phone and broadband networks, which resulted in delays in phone audio transmission.• Increased the efficiency and user flow of AMLI’s leasing methods by coordinating with IT to eliminate unnecessary steps in the application process. These changes were adopted nationwide for over 100 of AMLI’s communities.

• Automated the entirety of food and beverage operations and increased yearly sales by 50% by developing a mobile and tablet-friendly app using a local WAMP server allowing anyone on-site to order food, drinks or club-related services using an app instead of calling in manually.• Reduced costs by roughly $40K in initial development and $20K/year in bloated subscriptions by developing on a local server and navigating contract limitations by sending only specific information to their POS systems and communicating with club members by modern devices not yet defined by the existing software agreement.• Allowed the club to reduce their summer labor costs by 40% as the majority of order processing and organization was automated and efficiency increased by removing the majority of manual effort.