Tier 3 Network Engineer • Managing/Creating MPLS SonicWall VPN’s, and Firewalls for over 100 locations.• Configure and maintain Cisco Tier 3 switches and tier 2 Cisco and Aruba switches.• Configure, manage and maintain Mitel IP phone service. • Work with multiple vendors for various products and services. • Managed Cisco Nexus SAN/ISCSI network. • Provide tier 1-3 support including cable routing, user issues, printer setup and management, route/firewall management and creation. • Troubleshoot and maintain servers through the use of VMware, Azure and Remote Desktop Connection. • Managed users and services through Microsoft Office 365. • Perform various task through Active Directory, and Domain (DNS) services.• Provide and create SSLVPN access for users as well as provide support and troubleshooting. • Create and Manage Wireless networks through SonicPoint and UniFi devices. • Create and manage Azure services, virtual networks, interfaces and machines. • In charge of creation and management of VLAN configuration and services. • Made changes and decisions on Switching and Routing changes and updates over SSL. • Create and maintain technical documentation. Environment: Vlan, Cisco Switches, Cisco router, SonicWall VPN, Mitel IP phones, Nexus SAN/ISCSI, NetExtender, VMware, Remote desktop connection (RDC), Microsoft office 365, Active directory, Radius, DNS services, Mimecast, Carbon Black, UniFi Ubiquity Wireless, SonicPoint wireless devices, Fresh Service Help desk Ticketing, SecureWorks, PRTG Monitoring, Azure, SecureWorks, Enterprise, DHCP, BGP routing.

Network Engineer Worked with various internet providers to build and maintain small to medium networks. Provides customer service for over 2000 customers. Configures, installs, and troubleshoots various Cisco Switches. Configures and troubleshoot ASA 5500’s. Configure, installs, and troubleshoots Cisco Wireless AP Routers. Maintained Cisco Wireless Controller functions. Configure and maintains Cisco Wireless Controllers. Works with third party services to maintain a proper running network. Minor work on Linux Server. Use ticketing Services to organize, and track issues. Terminate and run fiber of both various strand counts and modes. Environment: Putty, Hyperlink, Command prompt, Cisco series 2960, 3560, 3650, 3750, 3850, 6500, Cisco Adaptive Security Device Manager (ASDM), Cisco ASA 5500 Series, Cisco 5500 Series Wireless Controller (CLI, GUI), Dell Inc. PowerEdge R720, Remote Access, DameWare, SolarWinds, Ping Plotter.

I provided telephone and internet services to 2200 customers (including off-site locations). I configured switches and routers, maintain voice and data connectivity and repair damaged physical connections as needed.- Monitored network status for over 60 Cisco switches- Configured Cisco switches and Tier 2 routers- Configured ports for new and existing user interface- Used Call Manager software to edit more than 300 Cisco Voice Over IP phones- Maintained a server room- Network planning and mapping- Splice Fiber Optic cable- Ran ethernet and Fiber Optic cable between switches and routers- Conflict resolution for faulty equipment- Password resets for user systems- Applied new patches to systems needing updates- Applied imaging and re-imaging services for computers

As a System Administrator, I worked at the consolidated help desk located on FOB Smart, Afghanistan.- Using the Remedy ticketing system- Customer service- Using Active Directory and SNMPc to edit user information- Creating, editing and deleting user accounts- Resetting user passwords- Correctly routing trouble tickets to the right department- Using critical thinking to determine the proper course of action for specific issues- Communicating efficiently with Information Management Officers- Monitored network status for over 10 Cisco switches- Configured Cisco switches and Tier 2 routers- Configured ports for new and existing user interface- Used Call Manager software to edit over 100 Cisco Voice Over IP phones- Network planning and mapping- Ran ethernet cable between switches and routers