Anthony Cross Email & Phone Number

United States

Leawood, Kansas, Us

Manage day-to-day operations of the Company infrastructure. Responsible for all aspects of planning and implementing technology initiatives within the organization. Maintains existing enterprise systems, while providing direction in all technology related issues in support of information operations. Responsible for managing and coordinating the activities of the Network and Systems teams. Closely monitors performance of the organization’s architecture, networks, storage, disaster recovery, and desktop systems. Manages purchase, configuration, maintenance, and operation of all Security, SAN, Server, and network hardware. Responsible for security of all systems data including (PC’s, LAN’s, WAN’s, Server, Web, and Business systems). Manages the tracking and management of all software licenses. Planning, configuration and installation of new facilities and modification of existing facilities. Recommends changes and/or upgrades to systems as needed.

Kansas City, Ks, Us

Based on ITIL principles, provide outsourced Director of IT services to portfolio of managed service accounts. Focused on aligning IT with Business objectives including short, medium, and long term goals and methods as well as processes for measuring success. Manage and lead team of technical engineers and support technicians in providing Account Management, Service Delivery, Technical Support, IT Policy Design & Creation, Executive-Level Strategic Planning, Solution Design, Vendor Management, Warranty & Contract Management, Business Analysis, Fiscal Budget guidance, Project Management, Compliance Guidance, and Sales Procurement services.As a member of the PMO, lead many formal projects including:Server Upgrades, Server Virtualizations, Physical office moves, SAN implementations, Microsoft GP and CRM Implementations, Microsoft Exchange migrations, Data Center moves, Microsoft SharePoint implementation projects, Firewall and Switching infrastructure upgrades and design projects, Business Continuity Planning and Disaster Recovery projects, and many others.

Overland Park, Kansas, Us

Manage staff of 5 employees. Manage the day-to-day operations of the IT Department including technical support and document imaging. Manage Technical Projects and research / recommend short and long term technical goals. Work directly with and oversee hosting provider to ensure consistent levels of service and network availability. Augment the host provided managed services to lower costs and improve performance. Provide Technical support for a Citrix based Terminal Services environment consisting of an 11 server farm, 14 remote locations, 200+ workstations. Engineer and Administer an Active Directory network.

Manage the day-to-day operations of the IT Department including technical support as well as all administrative duties such as budgets, purchasing, and licensing / maintenance contracts. Manage Technical Projects and research / recommend short and long term technical goals. Establish IT policies, standards and practices. Create, maintain, upgrade & update internally hosted Web Site and Intranet Site. Support and maintain the phone system, including ACD, Voicemail and VoIP. Support and maintain WAN including multiple sites and roaming users and LAN including 8 servers and 50+ workstations. Lead a project to redesign public Web Site and host internally. Lead a project to replace core ticketing system and integrate with the existing Web front end in order to offer real-time online ticket purchases. Lead a project to replace Point of Sale (POS) system to streamline the restaurant order process and improve reporting and inventory processes. Lead a project to replace phone system with a VoIP enabled version to provide one seamless telephone system spanning two physical locations.

Leawood, Kansas, Us

Supported Customers on Network, Desktop, and Web based applications including custom IBM OS/400 business application and assorted vendor specific applications. Managed network user accounts, VPN, Dial-In Accounts, Microsoft Exchange, OS/400 accounts and related security for all. Monitored Internet and E-mail access for all employees including reporting and managing of rules. Authored the Information Systems Intranet site for internal use by IS department (HTML). Extensive travel for hardware installation and customer/employee training. Was part of week-to-week, 24-hour on-call rotation. Researched and evaluated potential software or hardware solutions including ROI and written reports. Troubleshot and managed LAN/WAN communications for all branch offices (local and remote locations).

Supported Customers via E-Mail and Telephone on Macintosh and PC Platforms. Acted as liaison between the corporate sales department and tech support for corporate clients. Trained new employees and helped create “Tech Support Training Manual”. Updated client information using Citrix based ERP. Assisted peers with problem solving and troubleshooting. Researched ongoing and developing issues relating to support of products.Founded in 1988, APS Tech was a manufacturer of computer storage devices such as CD drives, DVD drives, and hard drives. They were acquired by LaCie in 1998 and moved their offices to Hillsboro, OR in May of 2000.

Bachelor Of Science, Technical Management

Associates Degree, Electronics