In 2012 I created a method of analysis and forecasting for the company in order to allow us to better understand our performance and prepare for the future In 2011 I developed new employee tracking metrics to improve efficiency and highlight waste, the highlight of which was the creation of an employee investment tracking investment algorithm that has allowed us to increase our gross profit 2010, oversaw 13% revenue growth. This was driven by a new employee goal setting and performance tracking I created and implemented.In addition to running online operations, took over day to day operations at our main location, seeing 50% increase in investments during 2008-2009, resulting in revenues exceeding goals and forecasts.In 2006, I developed and implemented an online strategy for Alias Smith & Jones Pawn, including creation of the website, online marketing, and managing online policies and procedures.In addition to running online operations, took over day to day operations at our main location, seeing 50% increase in pawns during 2008-2009, resulting in revenues exceeding goals and forecastsIn 2004 I was promoted and given complete control of a branch location that was losing money. I was allowed the opportunity to implement my growth plan for the branch, which I was able to successfully return to a profitable location. Trained and development of new employees by working side by side, teaching them the intricacies of the pawn business, from customer relations to product research. Oversaw the development of store layouts, making the sales floor a dynamic place that could be quickly adjusted to meet the needs of our changing inventory.; Responsible for day-to-day operations, managing a staff of 7 employees.Developed overall company strategy and direction with owner and other managers.

Increase revenue 33% in the 5 years I have been on management teamAssisted in increasing organization profit from -16K in 2003 to 50K in 2005Managed conversion from old business model to computerized system and online salesCreated store website and online sales program

I managed a retail location for our 4 location pawn shop chain, then moved on to running our website and ecommerce operation. I also am involved with the day to day operations of our largest branch and have a hand in the strategic planning for the organization.

Deliver packages along routeAdapt quickly to daily changes and challengesConsistently completed route before all others; Handled very high volume route

Managed a staff of 8 employees during operations unloading trucks and preparing drivers for their daily delivery routes.Improved production by addressing problem areas and bringing their efficiency up to par with company goals. Also improved production by decreasing absenteeism.

Managed a work area of 8 to 10 employees.

Manage work area with 20 employeesPart of management team that increased production and efficiency 9%Twice named Supervisor of the Month

Answer customers' inquiries regarding credit card applicationsProcess credit applicationsAnalyze credit histories on borderline applications