- Manage the entire product lifecycle, from planning & definition through development, launch, and retirement phases with two software teams.- Gather functional requirements from business stakeholders, collaborate with project team members to identify feature details and document specifications.- Create, maintain and communicate the product roadmap for product offerings.- Author epics (big ideas), creating user stories and leading the sprint team ceremonies, which include daily stand-ups, planning sessions and working with sprint teams to decompose user stories into development tasks.- Identify market needs and maintain awareness of competitor offerings in order to articulate the associated business opportunities.- Define solutions to meet the market need and create the business case justification for pursuing such initiatives. Create a compelling value proposition for your products and initiatives.- Manage the development backlog for your sprint teams including authoring stories, managing grooming sessions, helping lead sprint team planning sessions, and running stand-up meetings, showcases and retrospective ceremonies enabling efficient and productive development efforts.- Work with Launch Team to coordinate all activities required for deployments, pilots, betas, and GTM.- Collaborate with Business Unit leadership to understand and plan the operational requirements associated with launching and supporting products including all activities required for service and IT/IS readiness. - Conduct market research and analysis to identify emerging trends, customer needs, and competitive landscape.- Collaborate with internal teams, including sales, marketing, and engineering, to define solutions offer requirements and specification.

- Led projects for Red Canoe’s year of digital transformation of 2024 with 4 new major organization product initiatives; for 12 credit union branches, 75,000 retail credit union members, and 2000 member businesses.- Successfully delivered 9 enterprise projects as the organizational project management leader.- Lead the effort of $6 million procurement for two new vendors for robotic process automation and online banking.- Delivered MVP banking checking and cash management services for over 2500 local businesses in Oregon and Washington.- Consulted daily with C-suite executives and reviews project proposals to determine goals, timeframes, budget, staffing requirements and project constraints.- Delivered MVP retail checking products to over 50,000 members.- Championed strong project governance and execution assurance processes- Drove the adoption and implementation of project and program management methodologies and tools. (Traditional, Agile, Kanban)- Administered project tracking systems, software, templates, and tools.- Directed program and project management staff and works with other department leaders to define, prioritize, and develop programs and projects- Manages all Enterprise and departmental projects- Ensured all projects align with credit union strategic goals and that sufficient resources are available for the successful execution of projects- Consulted with leadership to understand strategic goals and to properly align project resources in support of those objectives.- Responsible for interfacing with staff and leadership to clearly define project scope.

- Led 2 Salesforce product development teams with ten members, each consisting of a Director, Product Owner, Developers, and UX Designer. Negotiated launch plans and communicated product development on development goals to stakeholders.- Efficiently monitored/measured performance metrics to inform product management, iteration, and prioritization – creating product roadmap strategy for Customer Service teams (nine business groups and 4,000 support users).- Provided leadership for organization-wide product focus on user experience. Implemented solutions to improve operations – collaborating across “silos”, driving strategy, and articulating a future that motivates others to action.- Drove creative resolution of escalated issues with optimal business outcomes across multiple stakeholders by outlining strategic direction to improve optimization of monitoring tools and data analytics for Customer Service groups.- Developed and implemented a new Scaled Agile Process (Service and Support enhancements) for teams with end users in Dayforce and Ceridian in the Salesforce platform. Efficiently facilitated a new process that optimized the Salesforce Experience (Customer and Service Clouds for over 500,000 DayForce HCM end users).- Reorganized teams, implemented a new Agile process, and hired four new team members with skills needed to accomplish objectives, including a UX Designer and Product Owner. - Both teams achieved 90% on-time development completion.

- Defined requirements, roadmap, and processes for a developer/API platform and marketplace used by CDK, partners, and dealers to publish and subscribe APIs and create new applications using those APIs.- Leveraged deep market and technical knowledge of API platforms and marketplaces- Drove research and development team requirements and roadmap.- Implemented Amplitude for workflow and event tracking to optimize user interaction with product managed applications.- Worked closely with auto manufacturers Toyota, Lexus, General Motors, BMW, Ford, and Hyundai to work on new Vehicle Service workflow product features.- Lead product management effort of CDK premier product Connected Vehicle from ideation to market release after 1 year.- Lead Connected Vehicle and Vehicle Tracker product releases for 1,400 Ford SMARTT Dealers and 2,400 CDK Service dealers- Facilitated Training and Documentation of new products- Served as subject matter expert for facilitating API creation and specification- Provided product management expertise in an agile environment to incubate new innovation.- Collaborated with sales and marketing to gain market, competitive, and customer insights.- Drove 3 software development teams in 3 distinct product categories of Vehicle Service, Service Operations, and Vehicle Telemetry.

- Laid off due to COVID 19• Led 10-member teams, hiring, budget management, leadership, employee relations, compliance, and quality assurance, meeting facilitation, and product development.• Did SoW creation, JIRA/Trello administration, technical issues resolution, and made impact business cases. • Implemented client-facing solutions, delivered status, and metrics reports.• Facilitated innovation for 5 T-Mobile immersive VR/AR, edge, testing, video, software, and SD-WAN proof of concept for end products.• Provided management of wireless network designs for 50 Amazon centers in 2019 - 2020 for a $10,000,000 portfolio.• Implemented Salesforce to Cherwell database and API integration tracking for 100,000 IoT iPad devices for DoorDash worldwide.• Implemented MS Azure from Okta SSO project for 146 applications and MS Office365 for Providence Health Systems in 2 months 25% under budget.

- Contract Ended• Inspired a software team of 6 for a new web site, video stream bidding, and mobile apps for Barrett/Jackson Car Auctions brand. • Led coaching, innovation, meeting facilitation, leadership, project management, and process improvement.• Provided management oversight, financial management, quality assurance, and product management.• Delivered MVP website and application on time after 4 weeks from product inception.• Developed product road map with team and client for CI/CD releases, maintenance through 2019.• Defined product requirements, documentation, technical summaries, prioritized backlog, and JIRA administration. • Developed cases, backlog grooming, prioritized stories, epics, and themes that were aligned with product strategy.

• Led 79 designers, developers, engineers, and business analysts, while providing strategy, hiring, quality assurance, product development, collaboration, customer research, JIRA/Trello administration, and budgeting. • Drove presentations, meeting facilitation, brand communications, iOS, and Android App store compatibility, metrics reporting, resource allocation, software design, technical, end to end service development, and business cases.• Facilitated teams to win prestigious RED DOT awards and 13 new UI / UX design and software patents from 2017-2018. • Implemented the Agile process for Scrum frameworks for 150 team members in UX, UI, IX, VX, ID, hardware design, and software development groups. • Responsible for 3 product portfolios in 3D, Innovation, and Print Apps with a budget of $15 million across 54 multi-platforms.

- Retired, Full Time, Active 1993 - 2001, Part Time/Full Time Resesrves, 2001 - 2019.Administered and proactively led complex projects while conducting strategic planning. Expert in compliance, project management, process improvement, leadership, management systems, development activities, contracts, coaching, employee relations, performance management, budgeting, scoping, and scheduling. • Facilitated requirements, planning, for implementing encryption of classified hard drives with DoD IS policies for National Geo-Spatial Agency software, and network architecture for Operation Key Resolve in 2017.• Optimized 35% efficiency architecture gain for Linux RHEL based service during Ebola crisis in Liberia, 2015.• Oversaw product architecture deployment of US Army (SaaS) Theater Construction Management System for Middle East operations from 2014-2016 for US Army Corps of Engineers increasing plans deployment by 25%.• Administered (SaaS) enterprise Total Army Maintenance Management System (TAMMS -Supply Chain) for Washington National Guard from 2010-2012 producing 30% supply transaction time reductions.• Implemented material handling, and installation construction design project plans for up to 5,000 personnel forward base installations with budgets up to $35 million in 2014 for Kuwait operation construction units. • Used automated system called Theater Construction Management system to administer materials and construction operations.• Estimated partial, full load construction and supplier management for bill of material products for projects from 2010-2018. • Managed code checks and safety audits on Camp Murray, WA for construction of 10,000 square foot storage building that resulted in no violations in 2012. • Led construction project scope effort for setting up 13 medical treatment centers in Libera, Africa during Ebola crisis in Liberia, 2015 with $10 million budget.

• Led a team 26. Responsible for strategic planning, hiring, collaboration, customer experience, supervising, performance management, process improvement, and client management.• Facilitated product service delivery, VR/AR development, project management, innovation, contract management, supervising, management oversight, financial management, JIRA administration, and quality assurance.• Accomplished customer experience service delivery for 2017 Golden Globes awards $200,000 under budget.• Delivered media first end to end customer product solution Hollywood production companies and military clients.• Drove product team that won Academy Award for the Disney movie The Beauty and The Beast – 2017.

- Laid off due to acquisition.• Motivated a team of 18 members with influential leadership.• Responsible for strategic planning, meeting facilitation, business cases, project management, and quality assurance.• Drove process improvement, innovation, contracts, supervising, management oversight, and financial management. • Had a 95% success rate in metrics being ahead of schedule and below cost projections on deliveries. • Led 18 resourced team members with 9 projects in $3.8 million portfolios.• Delivered information security project for 3,500 network control devices, servers, and 850 users in under 3 weeks of target delivery date. • Delivered Broadband on Demand web service application with a 95% customer satisfaction rating.

- Contract endedLed globally diverse project service team of 40 people that supported global supply chain company XPO Logistics account site portfolio worth $42 million. Provided driver and guidance for product process improvements and services. • Orchestrated product delivery services for upgrading 200 data center servers 1.5 months ahead of schedule.• Implemented Microsoft Active Directory (MASD) Server 2012 R2 upgrade project assigning best practice compliance security policies to XPO Data center servers and network for 3,000 users on time and budget.• Oversaw DMZ secured network production, test, and DEV environment using WebLogic, Oracle SEE, Linux RHEL, and JRE, to maintain IS service compliance under 10% budget variance and 3 weeks under schedule.• Maintained an average of $100,000 in cost savings of total budget on supply chain software product releases.

Headed client software implementation products through full product lifecycle implementations for software as a service (SaaS) platform for $2.4 million in total budget. Influenced a group of 40 leveraged project team members on 20 projects in US, England, Canada, and Australia. • Generated an extra $250,000 in corporate revenue over 2 months on product implementation features generated in SaaS cloud accounting and project management platform for general contractors.• Implemented strategic product cloud services had a customer satisfaction rate of 94% exceeding key customer satisfaction rate by 9% over organizational expectations.

-Planned, executed, and led with up to 5 team members on multiple, infrastructure, and upgrade projects. -Managed team meetings.-Set-up project workspace sites and maintained safe and clean project worksites with clients and government firms. -Conducted written and oral business correspondence with stakeholders.-Administered all functions of procurement management. Conducted risk management, identification, analysis and response. -Monitored the milestones, schedules, and budgets to keep projects on track. -Coordinate information and status updates with stakeholders and distributed to team members needing the updated information. -Used lean process improvement in business and operations model. -Compiled lessons learned through project lifecycle.-Managed 81 successful, single and multiple, company projects worth $3,000,000 using Agile project management methods.-100% projects were completed on time and on budget for all clients, managed 5 team members.-Lowered costs by 30% ($250,000) using lean measures that were by process improvements on projects that raised business operation efficiency of valued added processes by 25% ($300,000).-Started marketing project that increased account base by 300%.

-Planned, executed, and led with up to 15 team members on multiple projects. -Managed team meetings. -Set-up project workspace sites and maintained safe and clean project worksites with clients and government firms. -Administered all functions of procurement management. Conducted risk management, identification, analysis and response. -Conducted written and oral business correspondence with stakeholders. Monitored the milestones, schedules, and budgets to keep projects on track. -Compiled lessons learned through project lifecycle.-Managed small to large projects with 95% on time and on budget success rate.-Managed 103 successful single, multiple, small to large projects totaling $20,000,000 using Agile methods.-Recommended marketing performance measures that increased client account base by 300%, which captured major companies like Weyerhaeuser, Rayonier Timber, and Simpson Timber.-Lowered costs by lean process improvements of non-value added costs on projects by 45% ($500,000) and raised value added revenue by 50% ($1.0 million).