Anthony D'Andrea Email and Phone Number
Anthony D'Andrea work email
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Anthony D'Andrea personal email
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A meticulous and dynamic global operations executive and pragmatic bridge builder that drives business-centric innovation through strategy, empowering independence, and inspiring the next generation of enterprise growth. Experienced innovator for CRM analytics, supply chain optimization/management, fiscal planning/budgets, new business development, Salesforce, go-to-market, marketing, operations, financial modeling, change/transitional management, enterprise transformation, ERP, project management, risk mitigation, and process improvement. A visionary who serves as a catalyst for sustainable change by empowering organizations and people in achieving breakthrough results as they travel to digital transformations. A driver of continuous improvement who eliminates single points of failure, transforming complex obstacles into tangible and profitable solutions. Applies extraordinary acumen in pushing the boundaries of what's possible.
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Quality Control ManagerThe Sugarman Of Vermont, LlcUnited States -
Customer Service Director, North America Supply ChainNokian Tyres 2017 - PresentUnited States*Spearheads global CRM leadership representing $900 million dollars in revenue.*Coaches, trains, and mentors a team of 15 domestic and globally through leading and influencing, improving employee satisfaction, and dramatically reducing turnover.*Shaped and supported 45+ project management initiatives; transformed the guest experience through the development of customer engagement plans which led to improved customer satisfaction.*Conceptualized and authored global KPI’s to transform account manager performance.*Implemented global expansion of Salesforce Service Cloud into 100+CS teams; drove omnichannel communications.*Revitalized and modernized the adoption of ERP systems (ORACLE/SAP) to 350 users and 15 departments.*Supervised $500 million dollars in contracts on a Letter of Credit Terms. -
Customer Service Manager / Account ManagerRevision Military 2014 - 2017*Coached, trained, and mentored a team of six global and domestic agents; pioneered 75 domestic and foreign accounts and contracts.*Architected and developed specialized international, individual, and group training programs based on stakeholder and management needs; drove engagement and retention while decreasing turnover. *Ignited on-time delivery metrics and ensured successful execution accountability. -
Customer Service Quality Control Team Lead / ManagerVermont Teddy Bear Company 2004 - 2014Shelburne, Vermont*Developed and optimized a historical reporting database for the contact center driving efficiencies. *Drove sales and conversions by quantifying agent performance metrics and results; implemented benchmarks and goals for the Contact Center and championed target execution.*Piloted the monitoring of sales calls and provided remedial strategic selling coaching as needed.*Transformed manpower planning and needs; formulated and optimized Contact Center staffing models.*Maximized CRM sales and service by cross-functionally collaborating with vendors and large accounts.*Planned and implemented over 600 telephone routing plans through Verizon Business Management.*Interviewed, hired, trained, and mentored hundreds of applicants for over seasonal and permanent positions.*Represented at software customer forum in Seattle, WA
Anthony D'Andrea Skills
Anthony D'Andrea Education Details
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Business Administration And Management, General
Frequently Asked Questions about Anthony D'Andrea
What company does Anthony D'Andrea work for?
Anthony D'Andrea works for The Sugarman Of Vermont, Llc
What is Anthony D'Andrea's role at the current company?
Anthony D'Andrea's current role is Quality Control Manager.
What is Anthony D'Andrea's email address?
Anthony D'Andrea's email address is ap****@****ail.com
What schools did Anthony D'Andrea attend?
Anthony D'Andrea attended Champlain College.
What skills is Anthony D'Andrea known for?
Anthony D'Andrea has skills like Team Leadership, Customer Service, Leadership, Microsoft Office, Contract Management, Management, Data Analysis.
Not the Anthony D'Andrea you were looking for?
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3niu.edu, rush.edu, rush.edu
3 +181576XXXXX
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Anthony D'Andrea
Seattle, Wa1amazon.com2 +120378XXXXX
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3engilitycorp.com, airmar.com, airmar.com
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Anthony D'Andrea
Chicago, Il1groupon.com
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