Anthony D'Andrea

Anthony D'Andrea Email and Phone Number

Quality Control Manager @ The Sugarman Of Vermont, LLC
United States
Anthony D'Andrea's Location
United States, United States
Anthony D'Andrea's Contact Details

Anthony D'Andrea work email

Anthony D'Andrea personal email

About Anthony D'Andrea

A meticulous and dynamic global operations executive and pragmatic bridge builder that drives business-centric innovation through strategy, empowering independence, and inspiring the next generation of enterprise growth. Experienced innovator for CRM analytics, supply chain optimization/management, fiscal planning/budgets, new business development, Salesforce, go-to-market, marketing, operations, financial modeling, change/transitional management, enterprise transformation, ERP, project management, risk mitigation, and process improvement. A visionary who serves as a catalyst for sustainable change by empowering organizations and people in achieving breakthrough results as they travel to digital transformations. A driver of continuous improvement who eliminates single points of failure, transforming complex obstacles into tangible and profitable solutions. Applies extraordinary acumen in pushing the boundaries of what's possible.

Anthony D'Andrea's Current Company Details
The Sugarman Of Vermont, LLC

The Sugarman Of Vermont, Llc

View
Quality Control Manager
United States
Anthony D'Andrea Work Experience Details
  • The Sugarman Of Vermont, Llc
    Quality Control Manager
    The Sugarman Of Vermont, Llc
    United States
  • Nokian Tyres
    Customer Service Director, North America Supply Chain
    Nokian Tyres 2017 - Present
    United States
    *Spearheads global CRM leadership representing $900 million dollars in revenue.*Coaches, trains, and mentors a team of 15 domestic and globally through leading and influencing, improving employee satisfaction, and dramatically reducing turnover.*Shaped and supported 45+ project management initiatives; transformed the guest experience through the development of customer engagement plans which led to improved customer satisfaction.*Conceptualized and authored global KPI’s to transform account manager performance.*Implemented global expansion of Salesforce Service Cloud into 100+CS teams; drove omnichannel communications.*Revitalized and modernized the adoption of ERP systems (ORACLE/SAP) to 350 users and 15 departments.*Supervised $500 million dollars in contracts on a Letter of Credit Terms.
  • Revision Military
    Customer Service Manager / Account Manager
    Revision Military 2014 - 2017
    *Coached, trained, and mentored a team of six global and domestic agents; pioneered 75 domestic and foreign accounts and contracts.*Architected and developed specialized international, individual, and group training programs based on stakeholder and management needs; drove engagement and retention while decreasing turnover.  *Ignited on-time delivery metrics and ensured successful execution accountability.
  • Vermont Teddy Bear Company
    Customer Service Quality Control Team Lead / Manager
    Vermont Teddy Bear Company 2004 - 2014
    Shelburne, Vermont
    *Developed and optimized a historical reporting database for the contact center driving efficiencies. *Drove sales and conversions by quantifying agent performance metrics and results; implemented benchmarks and goals for the Contact Center and championed target execution.*Piloted the monitoring of sales calls and provided remedial strategic selling coaching as needed.*Transformed manpower planning and needs; formulated and optimized Contact Center staffing models.*Maximized CRM sales and service by cross-functionally collaborating with vendors and large accounts.*Planned and implemented over 600 telephone routing plans through Verizon Business Management.*Interviewed, hired, trained, and mentored hundreds of applicants for over seasonal and permanent positions.*Represented at software customer forum in Seattle, WA

Anthony D'Andrea Skills

Team Leadership Customer Service Leadership Microsoft Office Contract Management Management Data Analysis

Anthony D'Andrea Education Details

Frequently Asked Questions about Anthony D'Andrea

What company does Anthony D'Andrea work for?

Anthony D'Andrea works for The Sugarman Of Vermont, Llc

What is Anthony D'Andrea's role at the current company?

Anthony D'Andrea's current role is Quality Control Manager.

What is Anthony D'Andrea's email address?

Anthony D'Andrea's email address is ap****@****ail.com

What schools did Anthony D'Andrea attend?

Anthony D'Andrea attended Champlain College.

What skills is Anthony D'Andrea known for?

Anthony D'Andrea has skills like Team Leadership, Customer Service, Leadership, Microsoft Office, Contract Management, Management, Data Analysis.

Not the Anthony D'Andrea you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.