• Lead organizational change management activities for multiple enterprise-level digital supply chain performance solutions deploying to more than 16,900 employees.• Collaborate with cross-functional teams of data scientists, software developers, UX & Design, System Engineers, and others throughout the lifecycle of digital products in a fast-paced agile environment. • Develop Tableau dashboards tracking solution adoption metrics; coordinate recurring automated data exports and refresh.• Explore and analyze user visits metrics and behavior data via Matomo web analytics software.• Engage corporate and sector leadership to strategize on pilots, resources, trainings, and adoption.• Coordinate and host trainings, demos, and presentations to audiences of 1,000+ employees.• Develop and manage customer feedback mechanisms such as Qualtrics surveys, user interviews, live Q&As.• Manage and monitor customer support mailbox; triage and address inquiries.• Partner with product teams to address solution requirements, UX & design, data integrity, and issue resolution.

• Managed $140,000,000 annual sales forecast for multiple programs.• Improved speed, accuracy, and level of detail at which the Planning Specialists perform their duties through development of new tools and upgrades to existing tools.• GSC lead for Defense Systems GSC Data Platform (IBCS Metrics Dashboard)• Transform and explore excel date using advanced excel methods to include Pivot tables, Index Match, VLOOKUP, Goal Seek, SUMIF, Macros, and VBA.• Team lead for data and technology related projects. Provided feedback to leadership regarding tool and process improvements.• Regularly presented metrics and data to director-level leadership.• Created and managed Microsoft Teams workspace enhancing collaboration and enabling shared access to content.

• Managed over $36,600,000 of procurement requests. • Reviewed proposals, negotiated prices, selected and recommended suppliers, analyzed trends, developed cost estimates, and created purchase orders valued up to $2,000,000 each while maintaining compliance with complex government, legal, and quality requirements.• Lead compliance auditor on team of 16 GSC specialist.• Trained new employees and facilitated peer inquiries regarding GSC processes and procedures.• Provided monthly metric updates to the GSC Director.• Led and supported process improvement, SharePoint renovations, and employee trainings.• Lead buyer for Army CHESS purchasing system.

• Documented production processes; managed and revised training materials.• Prepared equipment and workspaces for production; inspected and repaired equipment.• Developed test equipment and test procedures for new product lines.• Reverse engineered military radio equipment.

• Managed and maintained company finances, trip logs, services records, and DOT certifications.• Maintained relationships with customers and provided quality customer service.• Ensured compliance with all customer requirements.

• Managed production staff, production processes, and production scheduling.• Managed human & material resources, tracked key inventory components, and determined limiting factors.• Created, edited, and audited numerous Bill of Materials in collaboration with accounting staff.• Trained and supervised new employees on assembly procedures, company policies, and safety practices.• “Picked” kits for production. Verified and reported inventory quantities.• Performed a variety of short-term and long-term employee/task scheduling activities.• Submitted weekly reports and communicated with management regarding production activities.• Assisted the Sales/Marketing team with computer related issues. Created HTML marketing emails using editing software.• Acted as a liaison between engineering team and sales team; utilizing knowledge of both business and technical fields to translate technical product specifications into marketable selling points.• Produced a variety of technical documents and marketing material requiring advanced knowledge of MS Office Suite and various other software.• Documented and analyzed internal processes; provided management with reports and recommendations regarding business process improvement.• Collaborated between multiple departments, insuring efficient operation throughout the company.• Utilized a variety of tools and machinery to assemble several lines of electrical products, such as military radio accessories, lighting assemblies, and wiring harnesses.• Visually and electronically tested products and components for defects and failures; recorded issues using a red-tag system; worked directly with electrical techs to resolve issues.• Unloaded and prepped incoming components; performed tasks such as inspecting, counting, washing, testing, etc.• Performed a variety of engineering tasks regarding development and testing of new products.

• Managed customer service requests and routed inquires.• Recorded, organized and filed financial documentation.• Created documents in Microsoft Word, Excel, and PowerPoint to enable tracking and understanding of historical details.

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