Firstmac is an Australian owned financial institution with over 30 years of experience in home andinvestment loans. The role during my tenure was national B2B sales for third party mortgage brokers.

Premium Private Wealth is a fully integrated financial services company specializing in the following areas:loan structuring, debt reduction, investment portfolio management, property investment, property researchand management, taxation, risk management, superannuation and retirement planning (including selfmanagedsuperannuation), life insurance and estate planning.The responsibilities of my role during my tenure at Premium Private Wealth included, but was not limited tothe following:- Leading & managing a team of in-house mortgage brokers and finance consultants- Training & development of new and existing mortgage brokers and finance consultants- Cash-flow projections and budgeting- Compliance management ensuring adherence to NCCP- Implementation of white label mortgage products

Firstmac is an Australian owned financial institution with over 30 years of experience in home andinvestment loans.The responsibilities of my role during my tenure at Firstmac included, but was not limited to the following:- Supervising the productivity performance of the Customer Service and Internal Mortgage Sales teams- Residential mortgage sales generation, lodgment and processing- Training and development of interstate & outsourced mortgage sales teams- Project Liaison with external stakeholders- Providing recommendations for product and process development based on customer feedback and analysisof the same- Call quality monitoring, coaching and feedback and responsibility for delivery of the defined customerexperience in every call- Performance monitoring and managing of implementation of strategies- Training and supporting staff on new projects and campaigns