Anthony D'Erasmo Email & Phone Number

Provide multiple IT solutions and project management supportLed IT projects including network set-up, workstation set-up, VoIP phone systems, WLAN network, LAN/WAN/SANS software installations, and much more

Westport, Connecticut

Serve as a “go to” person on all telecommunication, hardware and software issues, as well as peripheralsSupport sixteen locations, seven new locations, over 600 users and 385 PCsUse project management, cross-functional team building, user requirements, goal setting, and real-time performance trackingDevelop collaborative working partnerships with business units, aligning IT solutions with broader strategic objectivesChange the paradigm of IT from a cost center to value-added functionCoordinate and implement IT support for seven new locations including new internet/phone service, cabling, network equipment, wireless, Avaya phone system, configuration of new desktops/laptops, and door access/keypadsLead wireless project for our Mayflower place and net locationInstalled new Avaya phone system in Newtown, Connecticut locationSupported the expansion of the Westport, Connecticut officeDeployed new anti-virus from Kaspersky to WebrootMigrated entire organization from MS Exchange to Office 365

Brookfield, Ct

Provided helpdesk/technical support, hardware/software and service installation, and support for 200 businessesDelivered one-stop service solutions to minimize system downtimeServed as a solutions provider and value-added consultantEstablished customer-focused partnerships to earn and retain long-term loyalty

Brookfield, Ct

Provided helpdesk/technical support, hardware/software and service installation, and support for 200 businessesDelivered one-stop service solutions to minimize system downtimeServed as a solutions provider and value-added consultantEstablished customer-focused partnerships to earn and retain long-term loyalty

100 Wooster Heights Road, Danbury, Ct 06810

Identify, resolve, and document intermediate to advanced hardware, software, and user problems, via telephone, help desk tool, and e-mailMaintain an intermediate to advanced-level of expertise in client-based software applicationsAssist in end-users conversion and support problems during PC migration and system enhancement projectsTrack and monitor problems and issues until resolved or closed in a timely fashionRefreshed over 200 computers, which included laptops, desktops and workstations

46 Miller Road, Mahopac, Ny 10541

Identified areas of opportunity and cost effectiveness; devised strategy for company’s profitable advantageImplemented, deployed, manage and maintain LAN/WAN/SAN and WLAN network for companySetup QuickBooks Multi-User with QuickBooks Server Manager installationCreated network and shared drives with proper security and permissionsPerformed maintenance of all workstations and serverSetup and scheduled backup of workstations and server

Bethel, Ct

Provided Helpdesk second-level support and all Technical support to over 1300 users at headquarteres in Bethel, CT and Mt. Kisco, NY; with services ranging throughout Western CT, Guilford, CT and Westchester, Putnam and Dutchess Counties in NY.Maintained 400 desktops, 100 laptops, 50 netbooks, 1 iMac, 9 MacBook Pro's, SMART Board Interactive white boards, 5 hand-punch scanners, 80 printers and 100 smartphone’s at 3 commercial buildings, 62 group homes, 3 offices and including a Rose Farm.Performed Citrix migration of entire agency of fat to thin client desktop pc’s and configuration of Citrix Wyse and HP thin clients.Upgraded entire agency from Cisco Soho routers to Cisco 891w wireless routers.Installed 60 Xerox all-in-one printers on network server, configuring scan to email, fax and trained staff upon each installation.Completed computer refresh of over 300 workstations.Instructed one-on-one and group trainings to new hardware users and hires of deployment of desktops, laptops, netbooks, printers and smartphones.Worked with retailers and vendors on purchases of new hardware, making the most efficient and cost-effective decisionPerformed outstanding work order status and completion of a total case load of as much as 75 work order problems and requests at one time, while also working on active projects.

Danbury, Ct

Initiated, assured proper documentation, process paperwork, bill and expedite project from start to completionUpdate and maintained files and databaseDeveloped network, repair, maintain and support of company PCs, workstations and serversPerformed a back-up of Small Business software regularlyDeveloped Excel spreadsheetsPerformed data entry

Peekskill, Ny

Managed online reseller network and set-up eCommerce sites for companyWorked with senior management on budgeting, purchasing, and marketing, including inventory control and contract management to help develop positive sales growth and establish excellent customer relationsAssisted in creating program contentTested programs and tracked bugs