I transitioned to Peerless Network to design and maintain front- and back-end development for customer network and phone services portal; collaborate with team of software developers to design portal solutions and updates.Additional Responsibilities• Develop new portal features to ensure back-end functionality with PHP and design front-end components aligned with user experience (UX) and user interface (UI) best practices and advanced accessibility techniques.• Optimize back-end code by utilizing Repository Pattern to create bridge between models and controllers, enabling centralization of data logic and reducing code duplications/errors; conduct separate business/data access logic tests.• Identify and resolve critical portal issues and application bugs to mitigate impact on service operations and portal quality; collect user feedback and create extensive documentation detailing portal updates and bug fixes. Select Projects• Selected to help transition and manage legacy systems amid Call One acquisition, acting as subject matter expert (SME) and main point of contact for issues with critical proprietary platforms. • Integrated product offerings from Call One into Peerless Network portal, updating new applications in portal database and adjusting shop UI and pricing system to include total product suite.• Developed innovative solution to enable development of Portal in Windows OS environment in addition to Linux environment, resolving critical compatibility issues when utilizing Windows devices.

I was promoted to manage tasks and technical development of four software engineers; oversaw company’s DevOps, continuous integration (CI), and continuous delivery (CD) processes to optimize telecommunications offerings.Additional Responsibilities• Utilized automated testing procedures and developed code standards to maintain efficient code review processes.• Created training presentations and development opportunities for software team; provided technical feedback, assisted with major concerns, and ensured all teams members complied with key coding standards and patterns.• Empowered employee ownership of continuous improvement efforts to accelerate innovation. Select Achievements• Transitioned team to Agile development methodology by defining overall scrum framework and utilizing story mapping tool in conjunction with Agile project management tool to develop user stories, estimates, and sprints.• Commended by leadership and team members for proactive problem-solving approach to complex technical issues and commitment to cybersecurity best practices.

I designed innovative solutions to support company’s technology initiatives as lead developer and software architect; developed internal web applications to drive productivity, efficiency, and revenue growth.Additional Responsibilities• Gathered and interpreted business requirements from key stakeholders to create accurate solutions with available resources; provided technical expertise on feasibility, scalability, and accessibility of new projects.• Coordinated with third-party vendors to integrate external systems into Call One’s platforms; aligned outside products with software architecture data layers and managed access to critical company databases.• Utilized APIs to facilitate integration of Call One’s operations support system (OSS) and business support system (BSS) with internal and third-party applications to promote process automation and reduce service delivery times.Select Projects• Reduced revenue realization time by 40% through development of API integration between Call One and Neustar application to automate creation of back-end carrier orders for customer requests and services.• Collaborated with IT Director to convert on-premises application infrastructure to cloud-based solutions housed in Kubernetes cluster through Microsoft Azure. Assumed ownership of cloud system management after departure of IT Director in 4/2021; directed CI/CD processes and GitHub Actions design to automate feature testing and software update deployment.• Decreased network issues and service delivery times by creating new network user portal to automate configuration and deployment processes for customer network devices; enabled streamlined database search capabilities by strategically indexing frequently searched columns of data.• Eliminated configuration errors and reduced Call One's network device deployment time via creation of network automation solutions through Ansible.