Anthony Davis Email & Phone Number

Gloucester, England, United Kingdom

Supporting GCH’s Planned Programme as a Surveyor I manage large contracts to deliver high quality, investments and improvements across GCH’s stock. I ensure that our assets are improved in accordance with agreed standards and meet all regulatory requirements, including Home England’s Decent Homes Standard.I also oversee the successful delivery of large.

Gloucester, England, United Kingdom

Supporting GCH’s Decarbonisation Programme by assessing the energy performance of GCH’s stock. Whilst providing retrofit advice/guidance on ensuring GCH’s Assets meets the governments thermal efficiency target of achieving Band C in most properties by 2035 utilising a ‘fabric first’ approach. Acting as an expert for Gloucester City Homes on decarbonisation.

First line support/point of escalation for Customer Relationship Advisors.Subject matter expert in Repairs & Tenancy/Income.Responsible for supporting & developing the Customer Relationship Advisors primary skill areas, as well as cross training into secondary skill areas. Arrange training, deliver customer service coaching and quality control. Supporting.

Gloucester, England, United Kingdom

Received all customer enquiries relating to scheduling of repairs and property maintenance. Delivering services considerately, inclusively and fairly, using the appropriate tone of voice as required. Supporting our customers to correctly diagnose a repair to achieve our “right first time” approach.Liaise with internal services particularly within the.

Gloucester, England, United Kingdom

Make appropriate decisions on all aspects of the claim within my authority limits. Protect the cost of each claim, focusing on recovery of our outlay, third party spend and identify possible indicators of fraud - using questioning/investigation techniques to make a decision.Ensured that claims were managed correctly in accordance of the policies cover.

Gloucestershire, England, United Kingdom

Effective leadership and motivation of the team that focused on building trust and rapport with the customer to achieve EE’s targets and ensure objectives were maintained.Providing excellent customer centric services through effective customer relationship management to deliver sales and meet the monthly KPI’s.