• Provide technical support and ensure seamless content delivery across digital platforms, ensuring a positive user experience. • Collaborate effectively within the current production workflows at SCA, assisting in the design and execution of direct marketing materials to drive engagement and conversions. • Enhance search engine optimization (SEO) through content and metadata editing, while effectively managing website tags, categories, and sections to improve visibility and… Show more • Provide technical support and ensure seamless content delivery across digital platforms, ensuring a positive user experience. • Collaborate effectively within the current production workflows at SCA, assisting in the design and execution of direct marketing materials to drive engagement and conversions. • Enhance search engine optimization (SEO) through content and metadata editing, while effectively managing website tags, categories, and sections to improve visibility and discoverability. • Utilize Photoshop to skillfully edit talent imagery for radio schedules and station promotions, ensuring visually appealing and impactful promotional materials. • Respond promptly and professionally to customer inquiries and issues via email and online channels, delivering friendly and efficient service to ensure customer satisfaction and loyalty. • Troubleshoot technical issues related to the functionality of the app, resolving simpler problems directly and escalating more complex issues to the appropriate teams for prompt resolution. • Maintain meticulous records of customer interactions and feedback, leveraging this valuable information to identify patterns and areas for improvement in the app's design and user experience. • Collaborate closely with cross-functional teams, including product, engineering, and quality assurance, to address customer concerns and enhance the overall user experience. • Develop and maintain a comprehensive understanding of the app's features, functionality, and performance, staying abreast of industry trends and best practices to provide informed assistance to customers. • Participate in training and development opportunities to continually enhance knowledge and skills related to customer support and the app, ensuring a high level of expertise. • Contribute to the ongoing development and refinement of customer support processes and procedures, striving for efficiency and effectiveness in handling customer inquiries and issues. Show less

• Work within the current production workflows across SCA• Assist in the design and execution of direct marketing material• Edit content and metadata to deliver SEO improvements to sites• Maintain tags, categories and site sections of the websites• Create new accounts and assign permissions for CMS users• Manage radio schedules via the WebCMS using talent imagery edited in Photoshop• Assist with the design of station promotions

• Maintain an accurate database for daily metrics, budget management, customer refunds, and store transfers. • Process online orders with great attention to detail. • Prepare units for customers during seasonal and extravagant sales. • Investigate procurement errors to prevent fraudulent activities. • Communicate and collaborate with team members via emails and phone calls. • Demonstrate logical, analytical, and numerical skills. • Provide updates… Show more • Maintain an accurate database for daily metrics, budget management, customer refunds, and store transfers. • Process online orders with great attention to detail. • Prepare units for customers during seasonal and extravagant sales. • Investigate procurement errors to prevent fraudulent activities. • Communicate and collaborate with team members via emails and phone calls. • Demonstrate logical, analytical, and numerical skills. • Provide updates to the service support manager and store manager, addressing key issues affecting sales. • Guide the team towards daily success rates. Collaborate with local and nationwide stores. Show less

• Most significantly securing the next scheduled spots for clients across free-to-air and subscripted television.• Building professional relationships with media agencies and broadcasters from Australia and beyond.• Assisting media agencies with weekly campaigns along with sales.• Collaborating with the team on sponsorships during main events on television.• Presenting high-level accuracy of data to sales and clients to avoid revenue loss.• Analysing… Show more • Most significantly securing the next scheduled spots for clients across free-to-air and subscripted television.• Building professional relationships with media agencies and broadcasters from Australia and beyond.• Assisting media agencies with weekly campaigns along with sales.• Collaborating with the team on sponsorships during main events on television.• Presenting high-level accuracy of data to sales and clients to avoid revenue loss.• Analysing commercials and later seeking approvals by following the guidelines from every broadcaster. • Demonstrating communication and management skills by assisting the team and engaging with daily emails and phone calls.• Discussing with the team and sales to creatively strategise improvements.• Exhibiting efficiency at all costs to avoid issues between the team and client. Show less