Process improvement & implementation Manage a team of 4 employees to assist with setting up a branch. Find branch locations, negotiate lease terms, review and edit lease agreements. Collaborate with legal and executives to execute lease agreements.Work with brokers to find branch locationsTrack and manage vendor/contractor

Manage a team of 4+ IT support and Asset technicians.Oversee customer feedback, technician helpdesk tickets accuracy and efficiency.Ensure timelines are set and deadlines are met

• Manage and lead initiatives to improve operational efficiency, process standardization, asset utilization and exceed client metrics (cost, quality and delivery of service). Effectively leverage and deploy support resources to pursue continuous improvement opportunities.• Support new business growth and development in the business unit. Review pending projects and identify needed changes in equipment, staffing and supplies. Ensure compliance with company policies and regulatory requirements.• Coordinates business strategy and planning with various departments and executive management.• Manage and provide oversight of IT and Facility operational performance for new facility setups, closures, expansions, and relocation.• Identify potential logistical issues and work with key department stakeholders to coordinate and document improved processes.• Procure, grow and manage vendor relations.

• Supports internal customers to ensure compliance with state or federal lending laws and company policy by gathering forms and data required for new and renewal licensing requirements and answering basic compliance policy and procedure questions. • Assists in the preparation of federal and state regulatory examinations and internal audits by compiling documentation. • Provides administrative support to include reviewing and preparing reports and correspondence; and participates in special department projects. • Performs internal pre-close and post-close audits.• Assists with the development and implementation of compliance policies and procedures by researching and monitoring changes in regulatory requirements. • Creates, revises, and maintains federal and state lending disclosures by working with external LOS and external document preparation companies. • Maintains state and federal lending reference manuals, matrices and history files. • Assists with coordination and responding to notices from regulatory agencies and investors.

• Manage and lead initiatives to improve operational efficiency, process standardization, asset utilization and exceed client metrics (cost, quality and delivery of service). Effectively leverage and deploy support resources to pursue continuous improvement opportunities.• Support new business growth and development in the business unit. Review pending projects and identify needed changes in equipment, staffing and supplies. Ensure compliance with company policies and regulatory requirements.• Coordinates business strategy and planning with various departments and executive management.• Manage and provide oversight of IT and Facility operational performance for new facility setups, facility expansions, and facility relocation.• Assists in the growth of business objectives by developing and managing personalized executive dashboards for executive, regional and branch level management.• Identify potential logistical issues and work with key department stakeholders to coordinate and document improved processes.

• Knowledge of marketing production, office technology fleet and secured scan processing rooms.• Works effectively in environments with high volume printers and related equipment.• Works efficiently in environments where operating shrink-wrap, paper cutter, hole driller, bindery equipment, jogger, tape machine, electric stapler, scales, collators & other related equipment is used.• Supervise and lead a team working in a fast paced/high production environment.• Multitasks & handles multiple projects simultaneously.• Understands job submittal application and workflow procedures and to be able to lead others.• Excellent verbal and written communication skills, organizational skills and supervisory skills.

• Inventoried trucks load on a daily bases.• Scanned and delivered an average of 1,250+ packages a week.• Insured that customers are satisfied with services provided.• Interacted with an average of 100+ customers daily.

Squad Leader:• Responsible for 2-3 Team Leaders and 12-14 soldiers.• Motivated soldiers while giving a purpose/task as well as providing direction to the task.• Insured the good health and welfare of the soldiers under my command.• Administered monthly reviews for soldiers individually• Accountable for Team Tactical Vehicles, Weapons, and high valued gear.• Trained and built individuals to become a team, follow instructions, and gain confidence.Operations Clerk:• Updating personal information of 200-300 soldiers in database.• Made spreadsheets, duty rosters, constructed memorandums, edited training schedules, composed meeting presentations.• Assisted Company Commander, other officers, and soldiers with administrative support.Military Police Officer:• Patrolled the roads and neighborhoods or Fort Stewart, GA, and Fort Polk, LA• Responded to various reports, and completed required documents needed for the case• Conducted traffic stops, secured personnel and routs• Provided security for VIP personnel and general patrolling.• Guarded high valued prisoners/ detainees.• Conducted cell, personnel, and vehicle searches.