Anthony Del Borrello Email and Phone Number

• Provide excellent customer services through phone, email, and an or messaging platforms through NinjaRMM to users for basic /advanced end user related hardware’s and software’s.• Onboarding and offboarding employees on multiple systems. • Configuration and resetting the multiple access accounts where required.• Implementation of new hardware’s (pc, mobile, network equipment) and software.• Issuing access to groups and distribution lists via Microsoft Active Directory and through Google Workspace. • Processing software’s and hardware’s by coordinating user setups, installations and upgrades.• Completing hardware repairs with desktop, laptop and or printers.• Gather, research, and communicate pricing on computer hardware and software.• Maintaining inventory and asset management for IT records,• Provide thorough testing and documentation on new and updated software.• Increased efficiency and effectiveness through communication with vendors and support services.• Decommissioning of old equipment, tagging and recycling through a trusted vendor. • Completing and documenting our local tape backup storage and coordinating with our vendor Iron Mountain for pickup and drop-off. • Supervise, mentor and train IT Support Technicians (1).

• Provide excellent customer services through phone, email, and an or messaging platforms through remote services to users for basic /advanced end user related hardware’s and software’s, pc related LAN network systems.• Maintaining and providing support for all end users in two countries. The United States and Canada.• Responsible 22 Residential properties and offices information technology needs.• Onboarding and offboarding properties throughout our vast portfolio• Configuration and resetting the network access accounts whenever required.• Implementation of new hardware’s (pc, mobile, network equipment) and software.• Issuing access to security groups and distribution lists. • Processing software’s and hardware’s by coordinating user setups, installations and upgrades.• Completing computer hardware repairs.• Maintaining inventory and asset management for IT records.• Planned, budgeted and oversaw all projects assigned. • Managing IT related vendor contracts• Provide thorough testing and documentation on software upgrades• Increased efficiency and effectiveness through constant and consistent communication with individuals and support services.• Traveling when necessary to be onsite for the portfolio of properties.

• Onboard and Offboard user accounts.• Troubleshoot problems reported by users.• End User and Systems Patching through WSUS and PDQ Deploy• Make recommendations for future upgrades.• Monitor networks to ensure security and availability to specific users.• Evaluate and modify system's performance.• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.• Maintain network facilities in individual servers and virtualization servers (VMWARE.MS Azure and Google Cloud)• Two direct reports (Help Desk)