• Coordinated the setup of 82 locations and managed a technology and operations budget of $5 million, demonstrating expertise in managing budgets, staffing, and contracting.• Analyzed system needs and developed improved methods to enhance operational efficiency by 75%, while identifying opportunities for new and improved business process solutions.• Led efforts to define, analyze, and implement technical and functional improvements, demonstrating problem-solving skills and the ability to generate and evaluate alternatives.• Managed the process of establishing project scope, analyzing business and technology, and developing and testing requirements throughout the system development lifecycle, showing expertise in IT project management.• Produced business-focused architecture and solution design with technologies including virtualization/cloud computing, web servers, web infrastructure and applications, storage, content management, network, and security, demonstrating proficiency in emerging technologies and IT operations.• Monitored and ensured accountability for all IT projects and services, including delivery, performance, and functionality, showing expertise in monitoring, and measuring risk, compliance, and assurance efforts.• Assembled staff, vendor, and service resources to evaluate, design, test, install and maintain hardware, applications, and software to develop technical solutions, showing expertise in product support management.• Collaborated directly with clients and users on tough technical problems, demonstrating excellent customer service and communication skills.

• Coordinated with vendors and efficiently managed accounts payable, inventory, and asset management, demonstrating proficiency in budget management and contracting.• Managed a network of over 1,000 users spanning a 200-mile radius, showing experience in IT operations, and managing complex IT systems.• Established and supported network servers and domain controllers with a 99% uptime, demonstrating expertise in product support management and optimizing network performance.• Developed and implemented a maintenance plan for servers and computers, resulting in a 99% network uptime, showing experience in IT project management, and delivering on-time and under-budget projects.• Trained over 40 personnel to develop and maintain SCIF and unclassified networks, demonstrating experience in team development and fostering a culture of collaboration and teamwork.• Provided high-level recommendations on upcoming technology needs and priorities, demonstrating expertise in strategic planning and identifying opportunities for new and improved business process solutions.• Facilitated technological purchases while sustaining the annual IT budget, showing experience in managing budgets, staffing, and contracting.• Acted as the lead contact for program staff and end-users on any technological issues or projects, demonstrating excellent communication skills and a focus on customer service.• Maintained accurate and timely data on current and past technology operations, enabling effective decision-making and planning, showing expertise in monitoring, and measuring risk, compliance, and assurance efforts.• Established secure networks over VPN for deployed service members, allowing communication with family and friends, demonstrating proficiency in cybersecurity and risk management.