Anthony Dennard Email & Phone Number

Grass Valley, California, United States

Pacifica, California, United States

Directly Managed and supervised all aspects of construction during the revitalization of 13 apartment buildings in Berkley CA. Consultant opportunity.
Improvements included:
>All new doors and windows, Hardie board siding and trim, new stair and decking, ADA site improvements
as well as common area improvements.
>All documentation and daily flow were conducted on a tablet using Procore management program.

Alexandria, Virginia, United States

Managed all day to day operations of the franchise, sister franchises as well as overseeing the construction division. I communicated and worked with the Owners on a daily basis to implement and enforce company systems and processes throughout the assigned area.
Specific duties included:
>Recruit, interview and hire all personnel; handle personnel terminations, as needed.
>Supervise employees by providing feedback, OTJ training, positive reinforcement and/or suggestions
to improve productivity.
>Work with Owners to ensure high employee satisfaction and continually increase productivity in order
to benefit profit margin for the departments.
>Develop and deploy four teams to assist the SERV PRO’s National Disaster Response team in Texas.
>Manage and handle adverse customer service reactions and address them to mutual satisfaction in
order to eliminate repercussions.
>Manage priorities, timely accomplishments and the meeting of deadlines leading to exceeding
expectations with identified customer needs.
>Manage weekly vendor payments to ensure timely invoice processing.
>Coordinate department financials and time sheets in order to make bi-weekly payroll.
>Handle all customer receivables and collections

*****The owners are phenomenal people and it was hard to leave, yet I made the decision to relocate to California.

Alexandria, Virginia

>Recruit, interview and hire all Restoration Technicians for the DC Metro and Baltimore area. Handle personnel terminations, as needed.
>Supervise employees by providing feedback, positive reinforcement and/or suggestions to improve
productivity.
>Work with GM and CEO to ensure employee satisfaction is high and productivity is continually
increasing in order to benefit profit margin for the department.
>Identify ways to organize the department more efficiently and effectively to meet its needs from an
operational standpoint in a high growth environment.
>Manage all adverse customer service relations to mutual satisfaction.
>Manage priorities, timely accomplishments and the meeting of deadlines leading to exceeding
expectations with identified customer needs.
>Manage weekly AP to ensure timely invoice processing.
>Coordinate department financials and commission sheets in order to make bi-weekly payroll.
>Handle all AR and collections
>Manage Sales Representatives responsible for meeting or exceeding targeted revenue goals.
>Develop marketing campaigns to increase customer and vendor base.
>Manage procurement processes and coordinate material and resources allocation.
>Monitor and manage department fleet consisting of 12 vehicles.

Fairfax Virginia

As the Operations Manager it was my responsibility to manage all assigned site operations and personnel by implementing and maintaining systems and procedures that revolved around individual Clients Programs according to specified inspection times, within allotted budgets, and achieving company and client customer satisfaction goals.
>Recruit, interview, and assist in hiring all assigned personnel.
>Monitor construction activity to ensure structures are inspected within the established parameters of the Client’s Program.
>Manage Client’s Program to ensure accuracy and completion of information collected.
>Continually develop and solicit feedback on ways to increase the Client Programs productivity and
reduce internal expenses.
>Establish and enforce quality standards for reports and final products to the client.
>Ensure personnel in assigned areas maintain the established standards for the site regarding OSHA
standards, Code compliance and Energy Program guidelines.
>Guarantee adherence to the PEG, client and federal safety programs.
>Ensure all assigned personnel are maintaining a mutually beneficial relationship between contractors
and clients.
>Manage subcontractor’s adherence to established client and PEG programs.
>Resolve any client conflicts or issues during the inspection process, which cannot be effectively
handled by the assigned Field Engineer.
>Ensure all elements of the respective programs are properly communicated to clients and established
expectations are being met by field and office personnel.
>Help develop and improve training programs for internal staff as well as client training.
>Work with state incentive programs and clients to maximize rebates collected.

Bethesda Maryland

Project Manager
 Coordinated early stages of bidding process
 Generated project takeoffs, qualifications, budgetary pricing
 Conducted field studies during heavy bidding
 Maintained constant and detailed communication with architects, owners, building engineers, structural engineers and all trade members
 Generated new clients as projects continued
 Managed service call clients as well as emergency calls
Superintendent
 Managed and mobilized to multiple project locations at various stages
 Conducted weekly field meeting with owners and engineers, as well as all trades members
 Managed all aspects of daily construction.
 Scheduled City, County and/or State inspections.
 Projects Managed/Supervised in entirety includes:
o Proof Restaurant ~ North East DC (www.proofdc.com)
o Passion Fish Restaurant ~ Reston Town Center (www.passionfishreston.com)
o Pitango ~ Reston Town Center (pitangogelato.com)
o Pitango ~ North East DC (pitangogelato.com)

Chantilly Virginia

Lead and managed all Customer Service operations and personnel by implementing and maintaining systems and procedures which ensure quality standards, cycle time, allotted budgets and achieve division goals. As a result, our division JD Power scores in FY05 for customer satisfaction tied for number one among two other leading national builders in the DC Metro area.

Chantilly Virginia

 Managed quality assurance and customer service operations for this top national production homebuilder.
 Managed, trained and motivated a team of 16+ associates including managers, technicians, and coordinators.
 Ensured all outstanding warranty items were completed on time and within quality standards.
 Monitor customer service satisfaction among homeowners.

Alexandria Virginia

 Assisted in creating and implementing a Quality Assurance/Customer Acceptance Program.
 Performed over 280 Quality Assurance inspections and pre-settlement orientations.
 Coordinated and walked all warranty work to be completed by the subcontractors and in- house warranty out technicians.
 Obtained outstanding knowledge of the homebuyer’s warranties and guidelines.
 Tracked all warranty lists by computer software (Marc Systems).
 Created a check-withholding program for subcontractors to minimize costs to the contractor.

Washington D.C. Metro Area

Apprentice Program:
Dyna Electric
Mona Electric
Sierra Services