After leaving school at 16, I started college but soon left to start working full time as a support technician at Tektoo. 9 months later, I enrolled on an apprenticeship which resulted in Level 3 NVQ in Information Technology. After acquiring my NVQ and graduating Cisco's Network Academy, I started working towards earning a Comptia A+ certification which I have recently achievedI am a hard working and reliable individual who can work both alone and in teams with 13 years experience providing IT and Network support to a range of businesses and schools➢ Extensive knowledge of desktop operating systems such as Windows XP/7/8/10/11 and MacOS both in corporate and domestic environments➢ 13 years experience of supporting customers over the phone, through web chat, email and in person➢ Broad knowledge of server operating systems including Windows Server 2008/2012/2016/2019/2022 and OS X/ ServerBrief overview of skills:Active Directory, Microsoft Exchange, Windows Server, Cisco Networks, Apple devicesI am A+ qualified and a graduate of the Cisco Netacad program.After working in IT and providing a high level of support to businesses and schools, I decided I wanted to expand the support I provide to home users too.In April 2015, me and my business partner founded AD Squared. A company that aim to provide a friendly and affordable option for home users experiences problems with their technology at home. This includes computers, phones, tablets, networks (Wifi & wired) and just about any other connected deviceAs an extension to providing IT support for home users, we have also been approached about providing web & graphic design services for local businesses. As a result of local businesses using our design work sharing our information, we decided to make it a part of what we offer