Anthony Deonarain Email & Phone Number

PLAYER SERVICE REPRESENTATIVE 09/2017 to 03/2020Casino Woodbine | Toronto, ONAssisting in coordinating in Events and promotionsActively listened to patrons, handled concerns quickly and escalated majorissues to supervisor.Resolved problems, improved operations and provided exceptionalservice.Provided information regarding charge accounts and loyalty programsCultivated patron loyalty, promoted repeat customers and improved salesOffered advice and assistance to patrons, paying attention to specialneeds or wantsEvaluated account and service histories to identify trends, using data tomitigate future issuesOFFICE MANAGER 01/2014 to 01/2015Redline Custom Workx | Toronto, ONOrganized all invoices, payrolls and insurance claims.Act as liaison for company personnel, customers and major insurancecompanies to gain satisfactory customer outcomes.Oversaw office inventory activities by ordering and requisitions andstocking and shipment receiving.Maintained computer and physical filing systems.Compared vendor prices and negotiated for optimal savings.Optimized organizational systems for payment collections, AP/AR,deposits and recordkeeping.SUPERVISOR 01/2006 to 01/2014Custom Wood Co | Toronto, ONConducted routine inspections of incoming materials to check quality andcompliance with established product specifications.Worked with management team to implement proper division ofresponsibilities.Identified individual employee's unique work styles and adaptedmanagement methods.Oversaw and optimized work of craftsmen performing high-quality,precision work.Adjusted job assignments to keep pace with business needs, factoring inprocesses, employee knowledge and customer demands.Applied strong leadership talents and problem-solving skills to maintainteam efficiency and organize workflows increasing over all efficiency by15%.

• 

  Guest Service Representative

  Casino Woodbine

  Sep 2017 - Present

• 

  Everest College-Ontario

  Business Administration And Management, General