About Me:I'm a driven Logistics Sales Executive with a passion for business growth and client relationships. Experienced in B2B sales within logistics, I excel in fast-paced environments, identifying client needs, and delivering tailored solutions.Summary:At DTS, I collaborate with shipping, freight, and transportation clients, providing innovative B2B solutions. Leveraging market insights, I cultivate leads, deliver compelling pitches, and nurture accounts for revenue growth.Experience:Proven success in B2B logistics sales.Proficient in direct marketing campaigns.Skilled in digital tools for prospecting.Strong presentation and analytical skills.Skills:Exceptional communication and relationship-building.Detail-oriented and customer-focused.Highly organized and adaptable.Proficient in technology and flexibility.Contact Me:Let's connect to discuss driving growth for your business.

I oversee daily operations, assuming the lead Business Development Representative (BDR) role, managing a team of BDRs, coordinating schedules, handling HR matters, supervising the moving staff, and executing various operational responsibilities.

As a Business Development Representative (BDR) in the chemical software industry, I specialized in driving business growth and cultivating strong client relationships. With a deep understanding of the industry, I proactively identified new opportunities and engaged with potential clients. Through effective communication and tailored solutions, I showcased the value of our chemical software offerings, contributing to successful lead generation and revenue growth. I thrive in collaborative environments and leverage my industry knowledge to forge lasting partnerships.

• Reviewed a total of 3,900 elevated level complaints, conducting necessary follow-ups to ensure a customer-centric focus. Regularly reported results to the "CX Perceptions" supervisor.• Provided support to the call listening team and contributed to multiple call studies.• Utilized Microsoft Access databases to conduct ongoing studies and track specific complaints received by the company.• Collaborated closely with departmental managers to identify and implement more efficient business processes.• Assisted in the auditing of company business complaints, offering valuable insights and recommendations for streamlining processes.• Analyzed business process data and created comprehensive reports that were presented directly to management.

Independently facilitated multiple face-to-face Customer Service courses with 12-24 participants, effectively incorporating technology into the classroom.Successfully completed the Achieving Facilitation Excellence course, gaining valuable communication skills.Obtained Train the Trainer certification for the Expert Agent Customer Service course, adhering to QNI standards.Served as a Subject Matter Expert for four training classes.Acted as a backup facilitator to the Business Training Consultant on location.Utilized effective communication skills to positively influence others and drive desired performance.Inspired and served as a role model for new representatives, providing personalized feedback and teaching goal-setting.Developed strong partnerships with representatives and management, demonstrating interpersonal communication and organizational skills.Facilitated training classes six times during transition weeks, contributing to a certification process for facilitation.Established a mentoring/training feedback program.Assisted in creating an updated training curriculum for the reversing payments module, now integrated into the current Customer Service training.Successfully mastered new material and processes, surpassing multiple skill levels in a dynamic fashion.

 Assisted and provided accurate information to customers. Exceeded monthly sales quotas in dynamic fashion. Handled sales transactions and register in a fast-paced environment. Continuously update current knowledge on cellular news. Followed up with current customers and prospected for new ones. Passed the assigned secret shop program.