Anthony Devaughn Email & Phone Number

Atlanta, Georgia, United States

Provide exceptional customer service to Navy Federal Credit Union members, addressing inquiries, resolving issues, and ensuring member satisfaction.Assisted members with accessing online banking platforms, resolving login issues, and navigating digitalservices. Gained experience troubleshooting technical problems in a secure financial environment,enhancing problem-solving and diagnostic skills.Adhered to strict security protocols for member data management and identification verification.Created detailed reports on technical issues and member feedback, communicating with IT teams toprovide insights for service improvements.Demonstrate strong communication skills while handling member accounts, transactions, and financial inquiries, ensuring accuracy and security protocols were adhered to.Schedule and conduct team meetings to ensure effective communication and coordination within theteam. Maintain up-to-date knowledge of banking products, services, and policies to offer accurate andrelevant information to all employees and members. Assisted and trained lower-level team members.Performed moderate complex platform banking functions with minimal supervision, ensuring accuracy andcompliance with regulations. Provided personalized financial solutions and exceptional customer service.

Pensacola, Florida, United States

Operating in dynamic, high-volume environments to provide skilled assistance in identifying, reviewing,and investigating fraudulent activities, claims, and exposures from various delivery channels.Monitored sensitive member data, ensured compliance with data handling regulations, and contributedto data protection strategies.Conducted detailed assessments to ensure compliance with internal and external security standards.Conducted thorough research, analysis, and problem resolution related to potential fraud and abuse.Review transactional activities, responded to internal and external inquiries, and performed detailedinvestigations to protect the members’ data from ID theft, check fraud, and account takeover fraud.Processing claims accurately and investigated all cases to resolve fraudulent transactions ensuring theprotection and integrity of members' accounts.

Activating new accounts, verifying balances, processing credit and debit payments from customers whileensuring account data is accurately updated.Maintaining comprehensive records of payments and all account detailed information.Addressing customer inquiries and providing assistance on each customer needs and requests.

Pensacola, Florida, United States

Interacting and providing member service through phone, email, and chat, striving to resolve concerns and answering questions.Seeking adequate solutions to maintain customer satisfaction ratings.Handling assorted tasks including tracking call-related information and noting accounts.