Responsible for providing assistance and leadership in manager's absence, resolving customer issues and consulting customers on service calls while maintaining a high level of customer satisfaction, achieving sales, profit, and inventory goals, dealing with operational issues, billing and invoicing of jobs, sales quotes, scheduling the day to day work flow of both road and shop repairs and instillation. Provided executive and management administrative support. Developed schedules and routes to maximize customer satisfaction, improve service and reduce labor cost. Prepared estimates and organized service tickets. Monitored satisfactory completion of work orders in a timely manner. Scheduled preventive maintenance.

Deli Clerk/Cook Catered to customer needs for special events and gatherings. Provided customers with excellent service and assistance.

Ensured customer satisfaction, developed plans with all relevant internal/client stakeholders and provided business with quality transition support while maintaining ability to deliver to end customer, driving performance improvements, productivity savings and maintaining client positive external image. Tracked record of success in sales. Developed new credit card processing activations Managed contact with clients and customers. Worked with medical providers group purchasing organizations.

 Managed customer fax orders within system provided. Applied strong phone communication using multiple lines to address any and all customer issues with an emphasis on finding resolutions. Maintained existing customer accounts and relationships.

Managed construction and delivery of accommodation plans, documented end-to-end business processes from current provider. Ensured customer satisfaction, developed plans with all relevant internal/client stakeholders and provided business with quality transition support while maintaining ability to deliver to end customer, driving performance improvements, productivity savings and maintaining client positive external image. Provided exceptional customer service while determining customer insurance needs. Developed and managed existing accounts with customers while maintaining relationships. Processed customer bill payments in timely fashion. Handled customer requests and inquiries with resolution in mind.

 Provided face to face communication for customers to determine their needs and find a resolution. Developed new activations and managed pre-existing accounts. Planned and implemented new strategies for better quality customer service. Managed staff and handled sales within the department. Organized and maintained inventory. Handled customer requests and inquiries.

 Managed customer fax orders within system provided. Oversaw the orders of the company’s top sales agencies. Coordinated shipping dates and managed customer’s back orders. Handled customer requests and inquiries with resolution in mind.

 Promoted from Customer Service 9/03. Oversaw Repair and shopping of merchandise. Handled customer warranty issues. Mediated between customer and their eyewear provider. Applied strong phone communication using multiple lines to address any and all customer issues with an emphasis on finding resolutions.