Anthony Dillard Email & Phone Number

Little Rock, Arkansas Area

I give both private and group lessons focusing on either soccer fundamentals or teaching the sport of soccer freestyle. I currently train seven clients and growing. I set up events for the community to meet experienced freestylers and to learn tricks. Check us out on Instagram at @rockcityfreestyle to see some of the things we do.

Little Rock, Arkansas

-I represent an organization of four locations with between 400 and 450 employees as an HR specialist-I lead each location's hiring team and practices, conducting a monthly hiring meeting with the interviewers of each location.-I interview an average of 12 candidates per week.-I manage the onboarding processes at all locations and lead the onboarding at the Athletic Club which includes conditional offers, running background checks, setting up 1st-time department head meetings to discuss hours and pay, and leading onboarding training involving a Club tour, an onboarding video, documents on company culture, how to handle member complaints and conflict resolution, and a full instruction on our Emergency Action Plan procedures. -I lead the employee relations committee in planning big events such as annual employee parties, seasonal festivities such as Thanksgiving potlucks, Pumpkin Carving Contests, and Employee Fitness Challenges. We also honor all staff members by mailing out handwritten cards celebrating birthdays and work anniversaries. -I produce and distribute a daily memo for increased staff communication that includes sections for: review of company culture, informing the staff which department heads are out for the day, monthly adds the Clubs are running, Heads Up for upcoming events, open positions for staffing, and a weekly "Meet your teammate" highlighting a randomly selected staff member. - I annually send out employee engagement surveys, and set up meetings with all management for next steps in improving the Club culture as perceived by staff.-I manage the Review processes for all clubs for both Annual Reviews and our introduced Quarterly Check ins.

Little Rock, Arkansas

Lexington, Kentucky

-Recruited, interviewed, hired, scheduled, trained, and developing all assistant managers and associates of the store with the goal of sequential sales increases at the busiest location among sixty-five stores in the region with a current annual recorded volume of $3.1 million-Ensured that customers were greeted, engaged with open-ended questions, helped, and were satisfied with their in-store experience regarding cleanliness, friendliness, and correct available sizes-Managed assets protection by consistently giving every associate thorough five-minute meetings covering the following: weekly average shrink numbers and goals, customer service expectations, product recovery statements, and the monthly shortage reduction plan topics-Developed business-minded strategies to increase customer contact and store sales with the addition of customer online-orders made in the store -Determined and game-planned solutions for store opportunities daily, by the use of a priority task walk-through for the sales floor and stockroom-Delegated and followed up with all program and priority walk-through tasks and giving both reinforcing and redirecting feedback when appropriate to all part-time and full-time staff-Gave scheduled and balanced feedback to managers, monthly, with the District Manager Audits, quarterly, with career development plans, and annually, with performance reviews-Gave scheduled feedback to part-time staff quarterly with the associate observation evaluation and and following up by having developmental conversations -Participated on district-wide conference calls two times per week concerning business, hours management, replenishment performance, staffing numbers/recruiting needs, store communications, and solutions to predetermined store opportunities

Little Rock, Arkansas Area

-Recruited, interviewed, hired, scheduled, trained, and developed all assistant managers and associates of the store in order to exceed sales from last year and the sales yearly sales plan-Ensured that customers were greeted, helped, and are satisfied with their in-store experience, regarding cleanliness, friendliness, and correct available sizes-Managed assets protection by consistently giving every associate thorough five-minute meetings covering the following: weekly average shrink numbers and goals, customer service expectations, product recovery statements, and the monthly shortage reduction plan topics-Developed business-minded strategies to increase customer contact and store sales by the way of customer online-orders made in the store -Determined and game-planned solutions for store opportunities daily, by the use of a priority task walk-through for the sales floor and stockroom-Determined and game-planned solutions for store opportunities weekly, by creating a "big issues" list, evaluating staffing numbers/recruiting needs, stockroom and shipment replenishing performance, stockroom organization and cleanliness, and store experience/operations-Delegated and followed up with all program and priority walk-through tasks and gave both reinforcing and redirecting feedback when appropriate to all assistant managers and associates-Gave scheduled balanced feedback to managers weekly by presenting the store opportunities list, quarterly by career development plans, and annually by performance reviews-Participated on district-wide conference calls two times per week concerning business, hours management, communications, and solutions to predetermined store opportunities

Memphis, Tennessee

-Recruited, interviewed, hired, scheduled, trained, and developed all assistant managers and associates of the store-Determined and game-planned solutions for store opportunities daily, by the use of a priority task walk-through for the sales floor and stockroom-Determined and game-planned solutions for store opportunities weekly, by creating a "big issues" list, evaluating staffing numbers/recruiting needs, stockroom and shipment replenishing performance, stockroom organization and cleanliness, and store experience/operations-Delegated and followed up with all program and priority walk-through tasks and gave both reinforcing and redirecting feedback when appropriate to all assistant managers and associates-Ensured that customers are greeted, helped, and are satisfied with their in-store experience, regarding cleanliness, friendliness, and correct available sizes-Gave scheduled balanced feedback to managers weekly by presenting store opportunities, quarterly by career development plans, and annually by performance reviews-Managed assets protection by thoroughfive-minute meetings covering the following: weekly average shrink numbers and goals, customer service expectations and recovery statements, and the monthly shortage reduction plan topics-Participated on district-wide conference calls two times per week concerning business, hours management, communications, and solutions to predetermined store opportunities

Memphis, Tennessee

-Was Responsible for company recruiting, human resources, training and development, and company communication. -Managed recruiting by planning with my assistant managers how we would recruit each week and motivate them to find potential employees who are smart friendly, aspirational, and energetic. -Made hiring decisions at interviews given two times a week and made the schedule every week for the chosen associates of the store. -Trained and developed all assistant managers with the end goal of promotion, giving balanced feed back in the form of a career development plan, and ensured that part-time associates were trained with expectations that were followed up with.-Participated in district-wide conference calls two times a week focusing on store opportunities. left daily voicemails concerning business, hours, and recruiting numbers, and conducted a management meeting every week to touch base with the assistant mangers about the following: sales floor issues and highlights, recruiting results, and assets protection shrink reduction.

Branson, Missouri

As Visual Manager, it was my responsibility to set and maintain the entire sales floor to all company standards. I trained and coached a team of associates who I would task out during sales floor presentation changes, and they would set the merchandise in a very specific way and given time requirements to do so. I was also responsible for zoning associates and teaching them customer service in order to maintain the set presentations to drive sales. Also among my responsibilities I was knowledgeable about all lighting standards for every fixture and manakin; I was responsible for all the sales signs and volume drivers, and I set and maintained the styling, placement, and height of all manakins.

Branson Landing

As Impact manager, I was responsible for the filling of the sales floor as well as the organization and cleanliness of the stockroom. By tasking and coaching a team of stockroom associates with consistent feedback, we, as a team, kept the stockroom neat and were able to raise the store's impact replenishment scores in order to drive business by keeping the sales floor full with all available sizes.

After a very thorough three-month training program, I was given a hands-on instructions to know the basics of being a leader in retail management through superior floor supervision. I also learned and consistently held the company standards. I learned that my retail brand successfully upholds "brand senses" of retail (sight, sound, smell, touch, and energy) that set us apart and are dependent upon the managing supervisor. By keeping the sales floor clean (by doing morning, mid-day, and nightly tasks), full (by observing sold-down stacks and fixtures and addressing them), and friendly (by recruiting approachable, smart, aspirational, and energetic people and motivating them to make customer service a priority), I was an effective and sufficient addition to the management team.

Hollister, Mo

Planned and implemented an after school curriculum that directly dealt with science, technology, engineering, and math for middle-school age students. I also served as a role model and a safety guide while diligently supervising the students.

Branson, Mo

Served as leader, role model, and program distributer to the members of ages 10-17, of the Boys and Girls Club of the Ozarks. Through writing programs, teaching life skills, and constant homework help, students were motivated to overcome their circumstances and learn resiliency

Ymca Of The Rockies In Estes Park, Co

Trained and lead a crew of housekeepers in order to clean lodge rooms and cabins properly and promptlyLearned time management and professional leadership by being held to high standards of productivity and motivating the team to work quickly without compromising quality cleanliness.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Activities and Societies: College of the Ozarks Chorale, Student Senate, Chapel Choir, Bonner Community Service Program, and Leadership.

Bachelor Of Arts, Business Administration And Management, General

Activities and Societies: I participated in the Hospitality Honors Society: Eta Sigma Delta, I sang all four years in the Chapel Choir.