Anthony Dinarda Email & Phone Number

Designed, deployed, and managed a cloud based VoIP service for a wide variety of businesses, adapting available solutions to meet clients needs and budgets.Managed onsite deployments, ensuring seamless integration of VoIP services with clients’ existing infrastructure; troubleshooting and resolving technical issues promptly to minimize service disruptions.Assisted in address and resolving help desk tickets related to our VoIP service. Responding to client inquiries and issues, providing effective solutions and support to main client satisfaction.

Kent, Ohio, United States

Provided first-level technical support to end-users, addressing hardware and software issues promptly and effectively.Utilized remote access tools to access client resources to resolve help desk tickets.Documented support interactions, solutions, and follow-up actions in the ticketing system.Collaborated with T2 support, Account Managers, Technical Account Managers and other specialized teams to escalate and resolve complex issues.Conducted user training sessions to enhance end-user proficiency with their IT systems.Contributed to the development and maintenance of knowledge based articles.

Cuyahoga Falls, Ohio, United States

Started as a Help Desk Technician before being promoted to the role of IT Administrator.Managed the Help Desk, providing comprehensive support for hardware and software issues; diagnosing and resolving technical issues.Installed and configured hardware and software as needed.Continued to manage and run the Help Desk while taking on broader responsibilities as the main IT Administrator.Assisted in the implementation of new systems, including transitioning to Microsoft 365 and adopting a Dynamics based ERP system.Contributed to the implementation of various technologies such as servers, a new and broader network infrastructure, and back up / disaster recovery software with Datto. Facilitated the integration of Main Street Gourmet into Sweetmore Bakeries; a larger corporation involving multiple businesses over multiple states. Assisted in incorporating new companies into Sweetmore Bakeries IT infrastructure.Coordinated higher-level support with Managed Service Providers and vendors.Provided consultation on purchases related to the companies IT infrastructure, contributing to strategic decision-making