TCS Banking & Financial Services (BFS Domain)With a wealth of experience partnering the world’s leading banks and financial institutions, and a comprehensive range of services and solutions, TCS is the partner that gets you results: optimized investments, enhanced operational efficiencies, minimized risk and sustained cost leadership.Client DescriptionCitigroup Inc. is a diversified global financial services holding company headquarted in New York City whose businesses provide a broad range of financial services to consumer and corporate clients,including consumerbanking and credit,corporate and investment banking,security brokerage and wealth managementProject ResponsibiltiesManaging a team of 34+ associates to have the service delivery for citigroup in corebanking function Discuss all production support aspects with application development management.Provide technical support for Mainframe production cycles jobs and troubleshoots issues.Develop relations with business community and the out sourced service providers.Arrange, assign, adjust and monitor shifts to have apt coverage.Provide additional support to existing production support procedures.Interact with infrastructure, release management, change management, QA, DBA and application teams.Provide regular status reports to management on application status and other metrics.Collaborate with management to improve and customize reports related to production support.Prioritize issues raised and resolve it accordingly.Coordinate escalation and resolution of major service issues.Report promptly to management and business partners regarding critical outages until resolution.Manage off-shore, outsourced vendor to an SLA and execution of critical situations.Allocate resources to resolve problems/incidents.Define and manage scope, budget, schedule, priorities and risk throughout the multiple projects.Coordinate areas of communication within firm having impact on scope, budget, risk and resources.

Six Sigma Expert, DB2 DBA and PMO - (May 2013 - March 2015) Participated in COE to establish its core objective to maintain its Six Sigma certification status.Responsible for monitoring all business activities and creating monthly reports for management.Assisted personnel in understanding Six Sigma methods and putting those methods to use in their daily activities.Responsible for monitoring business functions and making sure that the Six Sigma methods were being used at all times.Responsible for delivering a Six Sigma progress report to management at the end of each month.Generate, update and improve project strategies and methodologiesHandles tasks like reviewing, maintaining and highlighting the changes in project planPrepares and maintains weekly and monthly project status reportsProvided on-call support in collaboration with operation's staff and by utilizing home-grown problem management toolsHandled implementation, documentation, and testing of New Database schema in accordance with ITSM Change Management using doctrineHandled performance tuning, database backup and recovery, data reorganization, and disaster recovery

Project Role : Mainframe Sr.DBA(May 2011 - July 2011)Project Responsibilities:Perform DB2 LOADS, UNLOADS, Image copies, RUNSTATS, BINDS and other DB2 core utilities in developer test and staging DB2 environments.Establish, migrate and recover application baselines capturing structure and record definitions and data within a DB2 subsystem at a point in time.Provided analysis and programming utilizing COBOL II, VSAM, DB2, and IMS/DB in a TSO/ISPF JCL batch and CICS on-line environment. Provided on-call batch production support for clients CICS utility applications. Components include Billing and ordering system's executing in an IMS/DB, VSAM, DB2, CICS and JCL batch programming environment. Provide on-call production support and troubleshooting for COBOL, DB2, CICS Title Plant system and JCL nightly batch train.Project DescriptionAssigned the Project Management responsibility for streamlining the clearances, Metric Reporting, setting up Performance Objectives tracking the deliverables for individual resources by watching the score. Aligned with Senior Managers, Group Managers and Delivery heads of various delivery state functions for Verizon Enterprise Solutions Portfolio.PMO - VES Production Support(August 2011 - April 2012) Responsible for tracking and monitoring progress of project office as well as coordinate delivery datesPerforms responsibilities like maintaining existing departmental and the policies and procedures of project officeGenerate, update and improve project strategies and methodologiesHandles tasks like reviewing, maintaining and highlighting the changes in project planPrepares and maintains weekly and monthly project status reportsMaintains fiscal systems for the purpose of recording, forecasting and monitoring project deliverablesAssist Project Managers and Program Managers in handling daily activities

Administered 24/7 IMS and DB2 support and operation's support Led the development and implementation of new IMS and DB2 Objects using home-grown change management toolsManaged and coordinated several production and space issues to ensure operational success

Project DescriptionEnterprise Production Services provides database support for all billing and testing applications. National Business Billing engine and Carrier Billing system Services are the two major application support. It also addresses the storage Management needs for Blue hill and Fairland data center in US.DB2 for Mainframe and Open Systems are the vital emphasis on the project guidelines. Applications such as Network Routing Systems (Routing System 7), Taxing system (Enterprise Taxation Services, Business Market Customer Taxation), Information system (Integrated Reference Information System) were also provided with DBA support.ResponsibiltiesHandled Configuration Management Tasks for NBBE Application using EndeavourAnalyzed and implemented process improvements, new product implementations, applied maintenance and upgrades maintaining standardization across all LPARs resulting in easier changes and problem resolutionsSignificant experience implementing automation solutions to replace manual, repetitive, and intricate processes thereby eliminating operator intervention and human error while increasing efficiency and reducing staffing requirementsExtensive customer, vendor and infrastructure interaction experience to organize projects and fulfil goals and deadlinesProvided on-call support in collaboration with operation's staff and by utilizing home-grown problem management toolsHandled implementation, documentation, and testing of New Database schema in accordance with ITSM Change Management using doctrineHandled performance tuning, database backup and recovery, data reorganization, and disaster recoveryTeamed up with Vzb-SEC team to prepare accurate audit reports relating to DB2

Project DescriptionNSDL carries out its activities through service providers like Depository Participants (DPs), Issuing companies and their Registrars and Share Transfer Agents, Clearing corporations/ Clearing Houses of Stock Exchanges. These entities are called business partners in NSDL terminology. These entities need to get integrated into NSDL depository system to be able to provide various services to the investors and Clearing Members.Project ResponsibilitiesSupported and maintained DB2 Databases through IBM PE and BMCInitiated and executed maintenance schedules for production performance monitoringSeamlessly instituted new DB2 Databases and Tables Proactively participated in DR exercises Gave application support and facilitated training to the Development Group Provided on-call support in collaboration with operation's staffHandled implementation, documentation, and testing of New Database schema in accordance with ITSM Change Management using doctrineProvided 24/7 on-call support by utilizing home-grown problem management tools. Handled performance tuning, database backup and recovery, data reorganization, and disaster recovery