Anthony Dotson Email & Phone Number

Lead team supporting a Fortune 200 customer over a history of several security platform solutions; along with Active Directory endpoint management, and group policy management administration.- Team Lead for security team and senior escalation for incidents and requests submitted to our support queues in the ServiceNow ticketing system.- Service Delivery Lead, support, and maintain security solutions including Microsoft Defender for Endpoint, Symantec Endpoint Protection, and a range of legacy Trend Micro solutions including DLP.- Service Delivery Lead and support of endpoint management Active Directory security groups and computer objects, Group Policy Management for endpoint administration, along with managing DFS file share and BitLocker/MBAM infrastructure.- Engage both internal and customer management and stakeholders daily which includes coordinating solutions, service delivery, and efficiencies meeting the needs of the business. - Engage and collaborate with other support venders regularly supporting the customer where support scopes blend and/or general support requirements include collaboration between different vendors and internal support teams.- Weekly engagement with Change Management/Control council and meetings, which includes submitted requests by my team, or myself directly, through ServiceNow for review, approval, implementation, and ultimate fulfillment.-Technical Project Lead for migration through several different security platform solutions.

Dallas/Fort Worth Area

Dallas, Texas

Systems Administrator within a HIPAA regulated network operations team of CenseoHealth. - I built, maintained, managed a multitude of servers within a VMware environment and NetApp storage cluster (NetApp 7-mode and 8.3 Clustered ONTAP experience). deploying Windows 2012/2016 servers and Microsoft SQL servers. - I deployed VMware VCenter servers with Site Recovery Manager between a primary and DR (disaster recovery) sites for DR redundancy. - Physically Installed and involved with deploying Cisco UCS series chassis and blade servers. - I deployed, configured, and utilized Solarwinds monitoring solutions for alerting environment events within the infrastructure. - Responsible for the approval of Windows security and operating system updates using a Windows WSUS server for deployment to servers and end-user workstations a like. - Responsible for server and data backups using the EVault backup solution, capturing data backups via UNC path, bare-metal backups of physical servers, and VM backups using EVault's VM agent appliance working in conjunction with VMWare VCenter. - I deployed and managed Trend Micro OfficeScan anti-virus solution company wide. - I deployed new domain controllers and upgraded a pre-existing Windows 2008 mixed domain to a Windows 2012 R2 native domain.- I deployed and managed a brand-new domain and host of servers for a subsidiary of CenseoHealth.- Daily use of Microsoft Windows Active Directory and I was also responsible for creating service accounts for applications and services, along with temporary vendor user accounts. - Microsoft Exchange 2013 administration and mailbox management.- Office 365 Enterprise E3 deployment and mailbox management for subsidiary.- Create, manage, and deploy SSL certificates using internal CA (Certificate Authority) server and/or procurement through a CA vendor.- A few Linux server deployments including a Docker deployment.- Also served as a mentor for the company service desk end-user support team.

Addision, Texas

- Manage and oversee back end operations of networks, systems, and servers for a wide and diverse client base supported by NCC Data, a Managed Services Provider. Clients include government entities, medical and dental facilities, real estate, and standard small business operations.- Approve and deploy Microsoft patches/updates for our clients’ servers and workstations via Remote Management on monthly bases.- Manage, oversee, and optimize daily backup jobs of our clients’ data through a cloud based backup solution.- Build, configure, and install Windows 2008 and/or Windows 2012 Storage servers for implementing a Backup Disaster Recovery solution to capture image snapshots as a backup of our clients’ servers and data. Also integrates with our cloud backup solution. - Assist in Help Desk support, providing tier 3 level support to our customers over the phone via our Labtech RMM solution, with tasks ranging from creating and/or terminated user accounts in Active Directory and their corresponding Microsoft Exchange mailboxes to physically going on site and assisting in my customers' IT challenges within the office or their computers and LAN/Wi-Fi infrastructure and offer suggestions for solutions to optimize efficiency.

Dallas/Fort Worth Area

- Worked with Internal and External Customers in solving multiple types of issues that coincided or occurred with RIM based products, primarily BlackBerry Enterprise Server and BlackBerry Mobile Fusion solutions in Microsoft Exchange messaging environments. - Worked and managed High Level based VIP escalations on a daily basis offering support and solutions for customers to address their issues or are looking to implement new solutions. - Worked with different and global resources in order to address, have developed, or recreate customers' issues and requests (Developer group, senior group, Analysts globally & locally, etc.)- Build/configure individual virtual Windows servers with clean installs of SQL, IIS, and BES or BlackBerry Mobile Fusion in order to mimic customer environments to troubleshoot Active Directory, Global Catalog, SQL, IIS, Microsoft Exchange, Active Sync, IIS, client certificate, iOS, Android, and BlackBerry issues.- Role included being a Tier III mentor to the Associate and Specialist based level for case/call education. - Consult recourse for Associate and Specialist level staff both globally and locally.- Occasional trainer for new employees.- Provided updates to Knowledge Base articles used globally by RIM.

- Create/manage user domain accounts and mailboxes in Microsoft Active Directory and Microsoft Exchange. - Managed and maintained Stewart North Texas Data Center, PBX phone system, LAN and WAN infrastructure. - Create/manage backup and restore jobs using Symantec Backup Exec daily.- Engaged with Telco and WAN engineers to address outages and coordinate/perform Stewart owned offices openings, closures, and moves. - Open, close, and/or moved Stewart Title affiliated Fee Attorney offices and establish VPN connectivity for them through a DMZ with WatchGuard appliances. - Project Manager for a conversion to a paperless archival system handling customer data. - Provide Tier 3 level helpdesk support for my internal users. Approximately fifty offices with over three hundred total users across Dallas/Fort Worth and surrounding cities. - Configure, install, and maintain Windows servers, Windows workstations, HP and Ricoh printers, Ricoh fax machines, and Ricoh multifunction copier devices. - Train users on best utilize our applications and their computers to accomplish their tasks.

Education record

Education record

Education record