Anthony Downs Email & Phone Number

Kansas City Metropolitan Area

 Rapidly developed effective relationships with staff to achieve buy-in, resulting in increased revenue Created and implemented processes that lead to improved execution in both sales and operations Turned around a non-profitable retail market in the first 60 days, showing 13% growth YOY Directed the only CellOnly market out of 5 to show YOY growth in 2017 Designed and enforced accountability measures across the market that were implemented company wide

Kansas City, Missouri Area

 Responsible for all aspects of the dealership, including staffing, metrics, and all operations Quickly created and implemented processes to aid in overall execution in both sales and operations Consistently matched or exceeded DriveTime key performance indicators Led the team at two locations to meet or exceed monthly sales budget 21 out of 23 months Coached and mentored 20 employees Seasoned loan underwriter, underwriting 20% of all dealerships auto loans as the business demands On track for 18% YOY growth in 2016 Honored in September 2016 for having the highest variance to budget out of 143 dealerships

Tn

Selected by CEO to lead special companywide projects driving sales, profits, and productivityTasked by CEO to attract major accounts and lead C-level client communicationAssumed additional responsibilities for interim management of Director of Revenue ManagementDesigned tracking programs and tools to gauge revenue management’s activities and productivityProvided sales training and sales support for Implementation, Account Management, Customer Service, and Call CenterImplemented ongoing training program improving productivity, soft skills, and work performanceCreated and implemented departmental quality service reviews fostering best practice compliance

Tn, Ny, Va, Ky

 Facilitated interstate growth from 4 to 27 stores through training, scouting, recruiting, and planning Redesigned reports to be dynamic, calculate bonuses and payroll, and track sales trends Consulted within the 27-store franchise on sales, training, possible re-location, and staffing changes Led NY market by coaching and retraining the management team increasing revenue 16% Enhanced the customer ownership experience by providing loaners and express service Implemented a franchise-wide service sales program that increased service dollars over 20% Designed action plans for stores to improve overall P & L performance with proven results over LY

Greater Nashville Area, Tn

 Trained, developed, and coached over 20 General Managers in 6 years Fully accountable for manager’s performance and management post-training Developed training materials; presented training initiatives and standards for all new employees Educated Oreck corporate executives on product knowledge, sales techniques, and daily operations Directly developed and mentored the top three general managers in the 27-store franchise Wrote and implemented numerous sales scripts used by most stores in the US

Greater Nashville Area, Tn

 Led the largest Oreck franchise in the US, earning Manager of the Year from 2003-2008 YOY sales increased on average 35% Top individual sales in the 27-store franchise 6 of 7 years Best ancillary mix of any manager in the 27-store franchise for 7 years Corporate Manager of the Year, South Region in 2006 Top B2B sales in the company for 6 of 8 years Filled the district manager role in 3 states as needed

Bachelor'S Degree, Psychology/Sociology

Activities and Societies: Roller Hockey Club

Civil Engineering (Senior Status), Degree Not Complete