Anthony Dragotta Email & Phone Number

Bethlehem, Pa, Us

* Provided first level request for service technical support to existing users of ICS complete auto wash products and services.* Resolved initial contact problems via telephone, computerized detail screens, and supported resources.* Ensured that set-up, start-up and troubleshooting ICS Equipment and software utilizing the ITIL Standards of problem resolution.* Provided training and independent and discretionary customer counseling to maximize the use of the ICS system.

Media, Pa, Us

* Responded to requests for technical assistance in person, via phone, and electronically.* Assisted end user community with computer and telephony related questions or issues.* Diagnosed and resolved technical hardware and software issues.* Installed and configured operating systems and application software on customer desktops.* Supported proprietary software on Windows XP and Windows 7 machines.* Filed and worked trouble tickets in proprietary ticketing system.

Fort Lauderdale, Fl, Us

Bellevue, Wa, Us

* Provided Tier 2 technical support for T-mobile GSM/GPRS network.* Updated customer profiles in Nortel, Nokia, and Ericsson HLRs.* Provided GPRS network support for data devices from Handspring, Palm, RIM, and T-Mobile.* Filed and worked trouble tickets in Remedy system.* Collaborated with NOCC during network maintenance window to assure minimal customer impact.

* Set up and maintained new customer accounts.* Installed and configured operating systems and application software on customer desktops.* Assured proper synchronization between end user contact management software, PDAs, and Personal Pages/GroupConnect website.* Answered Inbound Helpdesk Calls.* Supported proprietary software on Palm OS and Windows CE devices.