- Pivotal role in the business leading the development of strategic and tactical plans to position the company for continued market growth- P&L accountability with control of budget allocation and management to ensure profit and margin maximisation- Team leadership and direction, setting challenging targets to drive performance- Work in conjunction with Operations Manager, Production Manager and Account Managers to oversee client relationships and support delivery of contract SLAs- Provide support and guidance in relation to pricing and contract negotiations- Act as account management for key customers resolve any escalated issues- Maintain an overview of stock management systems to ensure systems evolve with the growth of the business- Provide a consultative service in relation to campaign management, budget and schedule for client projects- Initiate and build relationships with external partners- Proposed and put in place procedures to achieve ISO 9001, 14001 & 27001 accreditation- Ensure business compliance with associated regulations including HSE, Fire Awareness, Data Protection and Equality etc, embedding a culture of continual improvement- Proposed and led the project to rebrand the business to better reflects the company’s core market- Managed the introduction of an Apprenticeship program providing roles for 4 Apprentices within 3 years

- Drove growth in business with clients using the Matched Mailer product- Conducted regular account reviews to capture client business needs, and fed back information to allow the company to expand and adapt to demands for small scale print campaigns- Maximised account activity to ensure return on investment in a production colour laser press- Oversaw the transition from Print Management company to the set up and operation of a Production facility- Managed the seamless relocation to larger premises to support the growth of the business

- Provided support and leadership to a small estimating department at the Cosne Sur Loire plant and Erembodegem plant in Belgium- Co-managed price change to reflect changes in costs from raw material, subcontractors and productivity- Generated and presented reports and analysis to senior management- Researched competitor pricing and market activities- Created features and benefits information for the Sales team- Conducted regular visits to the European Sales offices in UK, Germany and Benelux- Oversaw the transition from manual estimating to estimating software to improve accuracy and timescales- Integrated the Estimating department within Customer service to drive improved service levels

- Managed the delivery of an exceptional level of service to English clients, and grew the role to include projects from the Benelux and Germany- Managed campaign execution from confirmation of order to delivery to goods, ensuring jobs were completed on time, within budget and to the highest of quality standards- Built excellent relationships with colleagues, customers and suppliers alike and contributed to a collaborative team effort to deliver the best possible job to the customer- Gained hands on experience with the Matched Mailer product, which was pushing the boundaries of feature rich, bespoke, matched mailings