Anthony Duff Email & Phone Number

Dublin, Leinster, Ireland

St. James Gate, Dublin

● Managing the order life cycle and build a great operational relationship with customers● Maintain customer master data and market specific data requirements● Timely shipment booking to ensure OTIF deliveries● Act as point of contact for Diageo with shipping/ freight companies and customs● Issuing all documentation for customs and excise purposes● Liaising with supply planning, customer operations and government compliance groups to resolve issues

Marlborough Street, Dublin

● Actively profiling customers in order to get an accurate and detailed description of the customer’s needs and services required from the company● Data entry of new customer set up and maintaining current database● Credit card data handling whilst adhering to industry policies and regulations● Order management and migration of existing accounts to new systems● Ensuring monthly sales targets are achieved while maintaining professional tone and quality procedures● Have… Show more ● Actively profiling customers in order to get an accurate and detailed description of the customer’s needs and services required from the company● Data entry of new customer set up and maintaining current database● Credit card data handling whilst adhering to industry policies and regulations● Order management and migration of existing accounts to new systems● Ensuring monthly sales targets are achieved while maintaining professional tone and quality procedures● Have trained several new hires, provided call quality monitoring and ongoing coaching ensuring they can meet the company’s expectations and targets● Have consistently achieved sales target on inbound and outbound campaigns as well as re~contracting current customers Show less

Budapest, Hungary

● Customer service for set group of customers from the UK and Ireland● Answering calls and email enquiries on every aspect of the end to end delivery progress● Investigate customer complaints and grievances, such as property damage, spillage etc. ● Working closely with key account managers on a daily basis to ensure customer needs are fulfilled and targets are achieved ● Order entry on SAP, Siebel and AS400 simultaneously● Booking deliveries with haulier for both barrel… Show more ● Customer service for set group of customers from the UK and Ireland● Answering calls and email enquiries on every aspect of the end to end delivery progress● Investigate customer complaints and grievances, such as property damage, spillage etc. ● Working closely with key account managers on a daily basis to ensure customer needs are fulfilled and targets are achieved ● Order entry on SAP, Siebel and AS400 simultaneously● Booking deliveries with haulier for both barrel and bulk lubricant shipments.● Leading weekly conference calls with delivery companies and HQ to discuss issues and process improvements. These calls have enabled us to discuss and if needed amend or reschedule deliveries. Due to this action late deliveries have fallen by a considerable percentage within a few months ● Arranging and monitoring the invoicing process and delivery documentation (delivery notes, POD) ● Liaising with the credit control team to ensure on time order release ● Supporting data team and regional managers at new customer set up ● Have always met monthly set KPI’s Show less