Anthony Dunlap Email & Phone Number

Philadelphia, Pa, Us

• Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems and/or software.• Provides on-site field support to customers including installation, servicing and repairing of systems equipment. • Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/manager for follow-up, testing and troubleshooting. • Assists in instructing customers in the operation and maintenance of systems/equipment.• Acts as a liaison with customers on administrative and technical matters for assigned projects.• Performs analyses and prepares reports on system problem trends and issues.• Performs testing of the final product and works with the customer to assure that the product performs as planned. Performs or updates inventory as appropriate.• Updates tickets and assignments according to established procedures.• Participates in on-call rotation as assigned.

Philadelphia, Pa, Us

Windows XP to Windows 7 upgrade Install new operating system and applications on existing and/or new machines using Microsoft System Center Configuration ManagerMigrate end-user documents, mail, desktop, favorites and printersMap PC’s to network domainProvide hands-on and technical support to client end users after upgrade

Livonia, Mi, Us

Support over 600 end users in corporate office, including C-Level Executives• Address new hardware and software request• Use LanSweeper to track hardware/software assets • Use of bootable USB Keys for troubleshooting and recovery purposes• Assist with creation/testing of Windows images for use across enterprise• Assist with creation/testing of software packages for deployment to computers via SCCM• Removal of Virus & Spyware infections• Repair of hardware that has failed/replaced when needed• Troubleshoot Outlook issues on both client side and exchange server side• Data recovery from encrypted drives that have failed• Assist clients with Juniper VPN access• Manage computer OU and Objects within Active Directory• Troubleshoot and assist with Mobile Device Management (Android, iOS, Blackberry)• Assist St Marys Medical Hospital with migration of over 1300 desktops to Windows 7

Atlanta, Georgia, Us

Windows XP to Windows 7 upgrade for over 1300 PCs at multiple locations Install new operating system and applications on existing and/or new machines using Microsoft System Center Configuration ManagerDeploy/Install standard image onto PC’s using Symantec GhostMigrate end-user documents, mail, desktop, favorites and printersMap PC’s to network domainProvide hands-on and technical support to client end users after upgrade

Eindhoven, Netherlands, Nl

Providing customer satisfaction by delivering dependable supportSupporting a Global Remote Sales Force Team Efficient multi-tasking handling multiple customer requests from various sourcesNotebook rollouts and operating system imagingInvolved in the preparation and deployment of migrating the office from the use of workstations to thin clientsCollaborate closely with other resources to resolve and update customers on progress towards resolutionInvestigation and resolution of hardware and software issues both remotely and onsitePurchasing computer hardware and accessoriesCreating IT procedures and documentationSupport Disaster Recovery (DR) exercises

Eindhoven, Netherlands, Nl

Develop, install, and support Personal Computer software and hardwareResolve software and hardware problems relating to personal computersAssists in support of application systems and user requirementsPerform hardware / software optimization, system configuration, and capacity planning functions necessary to assure efficient costPlan, coordinate, and install new releases of systems software and proprietary application packagesInstall and Configure new peripherals and options in Personal computersTroubleshoot and isolate software and hardware problems

Netware

Education record