Anthony Dunlap Email & Phone Number

Philadelphia, PA, US

• Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems and/or software.
• Provides on-site field support to customers including installation, servicing and repairing of systems equipment.
• Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/manager for follow-up, testing and troubleshooting.
• Assists in instructing customers in the operation and maintenance of systems/equipment.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analyses and prepares reports on system problem trends and issues.

Philadelphia, PA, US

Windows XP to Windows 7 upgrade Install new operating system and applications on existing and/or new machines using Microsoft System Center Configuration ManagerMigrate end-user documents, mail, desktop, favorites and printersMap PC’s to network domainProvide hands-on and technical support to client end users after upgrade

Livonia, MI, US

• Support over 600 end users in corporate office, including C-Level Executives
• Address new hardware and software request
• Use LanSweeper to track hardware/software assets
• Use of bootable USB Keys for troubleshooting and recovery purposes
• Assist with creation/testing of Windows images for use across enterprise
• Assist with creation/testing of software packages for deployment to computers via SCCM

Atlanta, Georgia, US

Windows XP to Windows 7 upgrade for over 1300 PCs at multiple locations Install new operating system and applications on existing and/or new machines using Microsoft System Center Configuration ManagerDeploy/Install standard image onto PC’s using Symantec GhostMigrate end-user documents, mail, desktop, favorites and printersMap PC’s to network.

Eindhoven, Netherlands, NL

Providing customer satisfaction by delivering dependable supportSupporting a Global Remote Sales Force Team Efficient multi-tasking handling multiple customer requests from various sourcesNotebook rollouts and operating system imagingInvolved in the preparation and deployment of migrating the office from the use of workstations to thin clientsCollaborate.

Eindhoven, Netherlands, NL

Develop, install, and support Personal Computer software and hardwareResolve software and hardware problems relating to personal computersAssists in support of application systems and user requirementsPerform hardware / software optimization, system configuration, and capacity planning functions necessary to assure efficient costPlan, coordinate, and.

Netware

Education record