Tony Dunn Jr. Email & Phone Number

Greater Chicago Area

o Client enablement and training- educate and guide clients through the survey process. Deliver onboarding and training to clientso Project planning- establish timelines linked to service level agreements, branding and communication templates; set up projects and associated survey instrumentso Client data managemento Report creationo Quality Review Reporting- process feedback reports and QA/QC them for consistency before deliveryo Stakeholder Management- Work closely with internal teams, sales colleagues, and customers to set and manage expectations and service level agreementso Best Practices Implementation- incorporate best practice processes and proactively identify problems associated with assessment projectso Deliver various protocolized managed services as needed to support customized client delivery.

Detroit Metropolitan Area

o Dashboard and Reporting Development in Salesforceo Extracting Raw Data to Develop Insights Through Excel for Leadershipo Excel Scorecard for KPI Progression for Over 500 Workers Globallyo Building Linked Google App Files for Team Members and Leaderso Direct Partnership with 5 Different International Business Partnerso Data Extraction and Insights for Product Managers and QA Teamso Customer Contact Forecasting for CS Call Center Environmento Experience Using Various VoIP Programs for Team Collaborationso Scheduling for Over 100 Team Members

Greater Detroit Area

o Top performer for production and quality metrics in relation to providing the best experience in supporting StockX customers.o Developed training materials on a knowledge base for new hires.

Canton, Michigan

o Worked in multiple different segments of the business and also supported the sales team with needed products.o Built, repackaged, and also sold IKEA products as part of IKEA's sustainability and recovery efforts. Personally responsible for recovering over 6-figures worth of product for IKEA and was a member of the #1 team in 2013.o Maintained a customer-facing warehouse that had volumes in excess of over $700,000 in daily sales during peak season.

Master Of Business Administration - Mba, Public Administration, Gpa: 4.0 (With Distinction)

Activities and Societies: Delta Mu Delta

Bachelor Of Science - Bs, Business Administration And Management, General, Gpa: 3.9 (Highest Honors)

Activities and Societies: Delta Mu Delta; The National Society of Collegiate Scholars (NSCS); Kappa Delta Pi9x First Honors: Dean's List.