Agile Project Management, Team Leadership, Lean Six Sigma Methodologies, Stakeholder Relationship Management, Process Improvement, Communication Strategies, Client Satisfaction⦁ Direct and advise cross-functional teams in executing complex projects through agile methodologies and active communication strategies to deliver projects on time, within budget, and exceeding client expectations.⦁ Collaborate with senior leadership to identify and implement process improvements by leveraging Lean Six Sigma principles to streamline workflows, boost team productivity, and enhance the client experience.⦁ Cultivate strong relationships with key stakeholders by utilizing regular progress updates to ensure project alignment, manage expectations, and achieve maximum client satisfaction.

Project Lifecycle Management, Risk Mitigation, Contingency Planning, Budgeting, Resource Allocation, Client Requirements Alignment, Structured Project Methodologies, Cross-Functional Collaboration, Tailored Solution Development⦁ Orchestrated end-to-end management of over $40M in cumulative project spend by overseeing all lifecycle phases from kick-off to post-launch stabilization, resulting in seamless project execution and timely delivery.⦁ Developed in-depth risk mitigation strategies for multiple projects by employing proactive risk analysis and contingency planning to keep deliverables on track and keep alignment with client requirements.⦁ Led the successful implementation of Beeline for new clients and additional modules for existing partners by using structured project methodologies to enhance product adoption.⦁ Executed detailed project and program management plans by leveraging budgeting and resource allocation techniques to consistently complete projects on time, within budget, and meeting client specifications.⦁ Advised cross-functional teams of Implementation, Finance, Configuration, and Integration specialists by fostering collaboration and efficient task execution, achieving high-performing team dynamics and successful project outcomes.⦁ Guided project planning and management across North America in adherence to each client's specific requirements, carrying out tailored solutions and achieving full project completion.

Leadership Development Programs, Project Documentation and Alignment, Data-Driven Decision Making, Curriculum Design, Professional Development, KPI Analysis & Reporting, Change Management Strategies, Executive Presentation Skills⦁ Directed the "Emerging Leaders Program", a global one-year initiative for the top 0.1% of applicants, which fostered leadership development and secured talent for future leadership roles.⦁ Created a detailed project workbook that included RASCI, RAID logs, change management roadmaps, and scope documentation, providing clarity and alignment across all project phases.⦁ Delivered impactful presentations on KPIs such as end-user satisfaction, performance, and DE&I metrics to leadership teams by utilizing data-driven insights to influence decision-making.⦁ Oversaw curriculum design, professional development, and risk mitigation strategies through effective planning and leadership coaching for successful placement and growth of program participants.⦁ Presented program success and promotion metrics during quarterly trips to New York City to senior executives by showcasing the program's impact on leadership development and DE&I initiatives.

Vendor Management, Compliance Auditing, Contingent Workforce Management, Supplier Assessment & Optimization, Operational Efficiency, Performance Metrics Monitoring, Data Trend Analysis⦁ Outsourced contingent workers by managing vendor onboarding, daily operations, compliance audits, and off-boarding processes for the consistent achievement of all SLAs and KPIs, thereby enhancing vendor-client communication and service quality.⦁ Streamlined program optimization by developing and managing quarterly supplier assessments, and partnering with the Pontoon Business Analyst to analyze trends, which significantly increased program potential.

Managed Service Provider (MSP) Expertise, Contingent Labor Optimization, Process Improvement, Operational Efficiency, Compliance Management, Process Streamlining, Resource Allocation⦁ Functioned as the on-site Managed Service Provider (MSP) for contingent labor by optimizing the procurement process for contingent workforce management, accelerating operational efficiency and compliance across workforce operations.