Anthony Washington is a skilled, customer focused call center leadership professional with a full understanding of the many functions that support an inbound/outbound customer service, telemarketing and direct sales contact center. Utilizing 30 years in the contact center field with 22 years of leadership experience and talent over a broad range of industries, Anthony's strong interpersonal, organizational and cross-functional management skills equip him with the confidence and ingenuity necessary to bring about a successful outcome in business at every turn.Mr. Washington is passionate about the customer service experience, assessing processes and procedures, identifying opportunities and creating workable solutions. He has a proven record of driving results and increasing profit margin while fostering good internal and external partnerships using solid core business principles. A champion of individual, team and center accomplishment, Anthony is dedicated to driving positive company wide synergy around quality assurance through performance coaching at every level of leadership, and all front line representatives. Anthony has a thorough understanding of call center technology and call flow management competencies with adept presentation, human resource management and corporate training skills. He has been recognized both professionally and privately as a facilitator of change and a positive and enthusiastic motivator with strong public speaking skills. Demonstrating both integrity and professionalism at all times.