Information Technology Specialist
Mississauga, Ontario, Canada
Managed service IT support contact for 8 companies; primary contact for 2 medical offices.Implemented IT projects: infrastructure upgrades, email (Office 365)/network/datacenter migrations, ADFS, DFSR, monitoring solutions (Labtech, Kaseya/Traverse), backup solutions (Acronis, Veeam).Built infrastructure for medical offices: Cisco UCS servers, VMware ESXi hosts, Meraki (firewall, switches, access points), Eaton PDUs, NetApp Storage arrays, Windows 2016 servers, Kaseya/Traverse monitoring.Provided day-to-day IT support and administration for clients and internal staff, including backup checks, OS patching, alert monitoring, antivirus, application support.Developed company security policy based on the NIST cybersecurity framework and CIS controls.Performed wireless surveys for a nationwide TD bank wireless project.