Service Operations Manager - Network & Core Infrastructure Services at Origin Energy.Responsible for Leading the Successful Delivery of;- A geographically diverse team of Engineers, Technicians and Service Delivery Managers- The Transformation of Hosting and Network services which delivered improved service and brought with it significant financial cost-out- The Transformation of a traditional Vendor Managed CISCO Network service to an AI enabled Juniper SD-WAN, supporting nearly 200 network circuits to over 50 locations- End User Network Experience Monitoring via ThousandEyes - running on virtual appliances andRaspberry Pi devices- An In-Field Network Service including installation and ongoing management of Fibre, Ethernet and Starlink LEO satellite network services- The introduction of FinOps and a more Transparent and Accountable Budget Setting and Management process, as well as establishing an IT Financial Service Delivery capability- Data Storage and Protection including delivery of sensitive eDiscovery data, as well as the establishment of Legacy Recovery Environments, making decades of data easily accessible.- 24x7 On-Premises Hosting / Platforms services delivered in a secure and reliable manner.- The establishment and run of AWS and Azure hosted services.- Software License Management and the identification of Consolidation and Cost Out opportunities.- IT Facilities Management, both Metro and Regional locations, delivering reliable power and cooling solutions to 50+ geographically diverse locations

Senior Delivery Manager - Network & Core Infrastructure Service at Origin Energy

Key Responsibilities- Head of Hosting services for Origin Energy, Australia’s leading integrated energy provider.- Hosting services include:- Platform Services – Wintel, Unix, Linux - in both traditional and Cloud service models, supporting Origin's critical business services.- Storage and backup services – both distributed and centralised to Data Centre’s across both traditional and Cloud service offerings.- Database services.- Responsible for developing infrastructure service delivery strategy, supporting delivery plans and service outcomes that maximise the value and capabilities of Origin’s internal IT teams and preferred service providers.- Responsible for ensuring quality, innovative and cost effective services that enable Origin’s strategic agenda and support current business objectives. - Actively contributing to cost management initiatives focused on increased productivity and reduced cost / greater value returns.- Responsible for managing significant annual operating budget as well as developing and maintaining effective financial controls and ensuring transparency of cost and capability required to deliver services to agreed service levels.- Providing leadership in accordance with Origin’s principles, commitments and values as well as actively contributing to the leadership and development of the Service Delivery function through behaviour modelling, coaching/mentoring, and performance/development management.- Escalation and resolution of delivery issues within the Hosting portfolio.- Development and recommendation of strategic technology changes as well as leading strategic working groups for key change programs and recommending service contract changes.

Service Delivery Manager for AMP Financial Services across multiple states including AMP Capital which covers a number of international locations.
Responsible for IT services governance, delivery and service level attainment across a complex multi-vendor environment including traditional on-premise infrastructure and cloud infrastructure services.Experience managing a variety of network, firewall and internet services as well as webcasting and contact centre solutions as provided by preferred vendors.Involvement in the IT setup and run of AMP’s industry leading Amplify events.

Service Delivery Manager for two leading Financial Services institutions - AMP and Allianz.