Anthony Ely Email & Phone Number

Serve as the main liaison/point of contact between the assigned business areas and the IT department. Working with all levels of the business on gathering high level requirements in support of changing business conditions.Manage an IT project and enhancement portfolio, working with business stakeholders on request intake, prioritization, and status. Works with assigned IT professionals to deliver approved requests within agreed upon timelines.Support the cost analysis process of business requests and IT Solutions.

Works closely with business users, and fellow technical team members to implement, configure and maintain complex third-party software solutions that meet business needs.Using business user requirements, driving internal and vendor projects to completion to fill unique business needs.A Solution Owner with the ability to work as part of a team, providing technical expertise and thought leadership to an evolving application portfolio.

An escalation point for IT Support, resolving complex issue, using problem solving skill and attention to detail.Assisting with project development, and systems management, diagnosing and repair of hardware/software faults. Point of contact for business partners in facilities management, managing contractors and ISPs to assist in business growth. Installing/managing networking equipment for office build outs.

Strongsville, Ohio, United States

Providing Technical Support and continued educating to all level of employees on applications and technology related incidents, with the goal of fully resolving to prevent recurring support requests using troubleshooting and problem-solving skills.Completing daily duties including by not limited to infrastructure support, device configuration, application and account management, incident response and documentation of newly discovered solutions.

The computer/detection systems repairer performs maintenance and repair on a variety of critical systems and equipment, including microcomputers and electromechanical telecommunications equipment, field artillery digital devices, Global Positioning System receivers, night vision devices/equipment and laser and fiber optic systems.