Anthony Enegbenoseh Email and Phone Number

Manage day-to-day operation of IT Services and day-to-day operations in the field, of Mechanical and Electrical issues on all cell sites under my preview, ensuring a quality End-to-End service delivery in a cost-effective & efficient manner.• Helping business partners to realize projects, working with vendors, while ensuring SLAs throughout.• Establish KBI tracking and measurement systems for the effective service delivery of the Service Desk, On-Site support.• Facilitate change management in delivering new systems and services to the business.• Perform measurement and reporting of quality of services.• Ensuring all staff adheres to the ethics and compliance of the organization when carrying out their services.

Operations and Services Coordinator at SPS

I am responsible for monitoring and reporting of the availability, health, and performance of the global enterprise IT infrastructure, including all of networks, systems, and applications in a 24x7 NOC. I am the primary contact for outages and escalations and assign Incident Managers for emergent issues. I coordinates network troubles, incident responses, root cause problem solving, and troubleshooting processes. When necessary, I escalate problems to the appropriate stakeholders. The networking environments cover services across corporate offices,and renewal project sites.Act upon network events with a high sense of urgency and customer care.Continually seek ways and methods to improve processes in order to improve quality and efficiency, as well as productivity.Provide Network Operations leadership with accurate data on network performanceProvide technical assistance and guidance during network events, engaging next level management as appropriatePerform other duties as assignedImplement and follow all policies and procedures for monitoring, testing product availability, how problems are identified and incident management.

Installation and Maintenance of Enterprise servers (IBM, Hp, Dell) onsite.• Windows Operating System support (All Windows server) and MS Office support• Extensive Hardware knowledge & support – Servers hardware on IBM and HP platforms.• Administration of users, groups, and permissions, disk management, configuration, and partitioning.• Active directory Administration and Configuration on Windows Servers.• Installing, Configuring, Deploying and maintaining Windows/AIX Servers Technologies• Actively deploy, analyze and troubleshoot all clients’ servers/system errors, failures and restore such servers to appropriate working operations.• Perform operating system upgrade, capacity planning, and performance analysis as related to day-today operations.

Maintains system performance by performing system monitoring and analysis, troubleshooting system hardware, software, networks and operating systems; , support employee software and hardware related issues, developing, testing, evaluating, and installing enhancements and new software.Key tasks:• Managed system wide software upgrades and maintains computing environment by identifying system requirements; installing upgrades; monitoring system performance• Installation, configuration, testing of PC and server hardware, LAN and WAN networks, .• Resolve network communications problems.• Respond to user questions and explain the operation of network applications and equipment..• Ensure anti-virus software is installed, properly configured, and regularly updated Accomplishment:Acquired average system repair & maintenance knowledge.

IT support specialist, As an IT Support Specialist, I monitor and maintain the computer systems and networks for all users in the organization. I also installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems, either over the phone or in person.