Anthony Erickson Email & Phone Number

Burnsville, Minnesota, United States

Expertise in both third-party and in-house ticketing systems, overseeing task delegation to appropriate departments and personnel to ensure timely completion of projects, ahead of schedule. I have been able to streamline more projects and get them out to our clients in a more timely and organized manner.Proficient in cross-departmental communication to evaluate resources and allocate projects effectively. Brought together all 3 departments in the company to have a better understanding of project goals which has lead to higher quality products.Managed high-value client accounts, ensuring consistent and effective communication, addressing needs promptly, and maintaining high levels of client satisfaction. Since I've taken over these accounts, I've maintained a steady income for the company and have rebuilt a failing relationship to garner a great NPS (Net Promotor Score) for the company

Burnsville, Minnesota, United States

Managed and Maintained: Oversaw the health and performance of critical on-premise systems, including file shares, telephony (PBX), door access controls, and audiovisual systems.Cloud Migration: Successfully transitioned the company's PBX phone system to Zoom's cloud-based communication platform during the pandemic, ensuring seamless continuity of operations and preventing workflow disruptions.Technical Expertise: Extensive hands-on experience with a variety of systems and equipment, including: Kantech Door Access Control Systems, Ideacom PBX Phone System with Polycom PhonesCisco, Meraki, WatchGuard, and Linksys networking hardwareManaged and maintained a robust network infrastructure, ensuring near 100% uptime for a small business with 50+ employees and multiple critical systems.Troubleshot and resolved network-related issues swiftly to minimize downtime, ensuring uninterrupted business operations.Administered network hardware, including routers, switches, firewalls, and wireless access points, optimizing performance and security.

Burnsville, Minnesota, United States

Configured and deployed workstations for both on-site and remote employees, ensuring seamless setup and functionality across diverse work environments. This has relieved the stress of many in the office and creates a more efficient work environment.Installed and configured necessary software and hardware to optimize employee productivity, tailored to their specific work requirements. Since taking this on, our downtime for needing and searching for needed software in the company has drastically gone down - allowing for more work to be done.Provided technical support by diagnosing and resolving software, hardware, and network issues for both in-office and remote clients, ensuring minimal disruption to their workflow. Fixing and resolving issues quickly with minimal disruption to allow work to keep going despite an error.

Burnsville, Mn

Lightly worked in C# ASP.NET environment. Heavily worked in HTML, CSS, and Javascript to creation & maintain websites and webpages.

Utilized OBS (Open Broadcast Software) and various digital tools to professionally produce and showcase video game content for online audiences.Ensure a secure and welcoming environment for all viewers and participants during live broadcasts.Collaborated with fellow broadcasters to organize and support charity events, successfully raising funds for various organizations, such as: St. Jude, Child's Play, Doctors Without Borders, and RandomActs

Storyboard and Art creation for the game "Joy".Experienced in GBDK (Game Boy Development Kit) while utilizing the Game Boy Studio software.I work solo on all game design and development projects.All games will be released via a .gb rom and a physical cartridge.

River Falls, Wi

Assisted in XSLT/XML Transformations (Includes XPath Expression Writing). Coded in various languages such as PHP, CSS, HTML, JavaScript, XSLT, XML, Java, JSP, Visual Basic for an array of on-campus projects for multiple departments. Learned basic fundamental diagramming (Use Cases, UML, Class Diagrams, and Database Diagrams). Helped maintain and create the UWRF Website with the transition to UWRF's new CMS. Created and Maintained Channel 10 Movie Schedule with PHP. Created and Maintained multiple services and programs used by departments across campus.

Grantsburg, Wi

While in High School, I took an Independent Studies on Network Administration. I helped the Network Admin create Cat-5 Ethernet Cables to wire workstations and other network-based equipment, Wired ITV Rooms (A Room Dedicated to teach multiple classes from different schools in the area through TV, CAM, and MIC), Assisted in building and Maintaining Servers, Virtual Servers (VMWare), Email Servers, and other Network Technologies.